Tanushree Negi

Diageo Business Services India Pvt. Ltd., Gurgaon | [November 2023 – Present]

I am working as a Credit Controller for the Africa region with a proven track record in managing collections, credit risk, financial reporting, and stakeholder communication. Adept at improving cash flow performance, reducing overdue receivables, and leading key month-end financial activities.

Key Responsibilities:

• End-to-end management of accounts receivable, collections, and credit risk for the Africa region.
• Regular follow-up with customers for overdue payments; coordinate with Order Management and Billing teams to resolve disputes.
• Send Statements of Account (SOA) for open items and manage the cash allocation process in coordination with the Cash Application team.
• Utilize DocuSign for digital invoice approvals, ensuring timely submission to customers.
• Track and follow up on future orders for billing and communicate proactively with the Order Management team.
• Prepare and present monthly Aged Receivables reports, provisions for doubtful debts, and bad debt write-offs as part of month-end closing.
• Perform credit limit reviews based on customer performance and risk assessment; recommend adjustments aligned with company credit policy.
• Create dashboards using the DORA tool for overdue analysis, highlighting past-due trends and high-risk customers.
• Send credit release approvals for blocked orders, ensuring compliance with internal credit controls.

Key Achievements:

• Awarded the “Black Label Award” twice for exceptional performance and contribution to business outcomes.
• Received multiple Voice of Customer (VOC) recognitions from internal stakeholders and customers for outstanding service delivery.
• Led efforts that resulted in the lowest CPD (Cash Past Due) and CTT% (Collections to Target Percentage) across the team.
• Delivered training to new Credit Controllers, ensuring smooth onboarding and consistent process adherence.
• Completed the LEAN training program, cleared the final assessment, and submitted a process improvement idea focused on operational efficiency.
• Cultivated strong relationships with clients through excellent communication and service quality, fostering long-term loyalty.
• Streamlined office operations for increased efficiency and reduced overhead costs.
• Monitored project progress to keep tasks on track and meet deadlines.
• Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
• Provided ongoing project status reports and development updates to stakeholders to create accountability and ownership within team.

• Handled portfolios worth 4 million US dollars on monthly basis for Fortune 500 companies
• Being a part of the inaugural transition batch, trained new joiners in the process
• Point of contact for inbound client escalations at the team level
• Defined collection strategies for the team to ensure all targets are met on time
• Coordinated internal meetings with cross functional teams (Billing Team, Cash Application Team and Dispute Team) to reconcile the accounts
• Investigated billing discrepancies and responded to external queries through dispute cases
• Sent out Adjustment forms, Transfer Forms and payment refunds when needed
• Developed strong business relations with internal management and clients
• Successfully completed all key responsibilities efficiently and with accuracy
• Handling US client portfolio for collection on their past due balances
• Cash application on invoices/account
• Inventory review on a weekly basis and publish the report on weekly frequency
• Review client's credit limit for release hold on their products/services
• Create disputes on behalf of client and follow up till the resolution
• Researching On-Account, unapplied and unidentified payments and posting them accurately to customers account at invoice level.
• Research and review customer remittance for different payment modes and through various sources(mailbox, web portals etc.) and applying payments to appropriate invoices
• Reduced average day's sales outstanding (DSO) from 90to
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Handling US client portfolio for collection on their past due balances
• Cash application on invoices/account
• Inventory review on a weekly basis and publish the report on weekly frequency
• Review client’s credit limit for release hold on their products/services
• Create disputes on behalf of client and follow up till the resolution
  Researching On-Account, unapplied and unidentified payments and posting them accurately to customers account at invoice level
• Research and review customer remittance for different payment modes and
  through various sources(mailbox, web portals etc.) and applying payments to appropriate invoices
• Reduced average day’s sales outstanding (DSO) from 90to improving cash flow.

• First party collection for one of the leading motor companies in US
• Prepare monthly productivity report for my team
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Improved client satisfaction with timely and accurate processing of requests and inquiries.