Tanushri
Customer Service Associate
Greater Noida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Amazon Development Center Pvt. Ltd.
09.2018 - Current
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained new personnel regarding company operations, policies and services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products
- Investigated and resolved customer inquiries and complaints quickly
Education
Bachelor of Science - PCM
P.C.Bagla College
Hathras, India 08.2014 - 06.2017
XII - PCM
S H D Girls Inter College
Hathras, India 03.2012 - 06.2013
X - Science
S H D Girls Inter College
Hathras, India 04.2010 - 04.2011
Skills
Issue and Complaint Resolution
undefinedAccomplishments
I selected for SME( Subject Matter Expert) to support New Hire Agents. I worked on project of outbound team.
Timeline
Customer Service Representative
Amazon Development Center Pvt. Ltd.
09.2018 - Current
Bachelor of Science - PCM
P.C.Bagla College
08.2014 - 06.2017
XII - PCM
S H D Girls Inter College
03.2012 - 06.2013
X - Science
S H D Girls Inter College
04.2010 - 04.2011
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