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11 years of robust experience in Salesforce CRM, I currently serve as a Product & Delivery Manager at DAMAC, where I lead cross-functional teams to deliver scalable and high-impact Salesforce solutions. My background includes key leadership roles such as Senior Swarm Lead and QB Manager for a prestigious Salesforce Signature account.
Previously, I served as a Tech Lead and Business Analyst for Telstra,Bayer& Uniliver during my tenure at Infosys & Capgemeni, where I led agile teams and managed complex stakeholder requirements. My expertise spans project management, agile methodologies, and business analysis, backed by strong analytical and strategic planning skills.
I am passionate about driving successful project outcomes, ensuring stakeholder satisfaction, and delivering exceptional business value through innovative Salesforce implementations.

Certified Business system Analyst professional with four years of experience in Banking, insurance ,small Business/ecommerce, and airline industries that includes Requirements gathering, System Analysis, developing technical documents, Development system prototypes, Reverse Engineering, Reporting, Quality Assurance and user acceptance testing experience.

Dynamic leader with over 24 years at the US Department of Justice, ATF, excelling in regulatory oversight and compliance. Proven track record in leading change and building coalitions, achieving significant civil settlements. Expertise in firearms and explosives regulations, complemented by strong communication skills to foster partnerships across federal and state agencies.

 Worked in the diversified roles of Project Manager/ Scrum Master and Lead Business Analyst for multiple clients. Has more than 15 years of exceptional work experience in providing product owner, business, and system analysis services for clients such as ABC Supply Co., Emblem Health, Centene, Aetna, Swiss Re, Nationwide, AllState and MetLife through Cognizant US Corp., and Infosys Ltd employers. Extensive experience of working as a Project Manager/ Scrum Master– Planned for business objectives in program increment (PI) meetings, hosted and drove product roadmap planning, product design planning and execution; helped identify dependencies and risks; helped prioritize program objectives based on business value; created user stories and helped document acceptance criteria, DOD, DOR; created working agreement; shared weekly and monthly Say/do, velocity and burn down charts with the management. Additionally gained proficiency as Lead Business Analyst for Broker and Consumer Salesforce products, FACETS application services, Oracle R12/ 11i apps modules and Enterprise Content Services' processes specific to IBM Datacap product for Claims, Medical Management, Enrolment, Correspondence applications. As Oracle ERP Analyst - significantly worked on Module tables based on Oracle apps (R12) such as General Ledger, Account Receivables, Order Management, Inventory, Account Payables, Purchase Order. Additionally, extensively worked on various business flows such as Order to Cash (O2C), Plan to Profit (P2P), Quote to Cash (Q2C) Worked as Business Analyst to capture requirements for generating book of business (BoB) reports based on Account Receivables and Payables. Worked on Snowflake Datawarehouses, Dbeaver, Informatica, Tableau, BitBucket, and powerBI tools. Experience of working on Oracle Applications/ E-business suite as Business Analyst in financials of Oracle applications. Certified CBAP – Certified Business Analyst Professional by International Institute of Business Analysis (IIBA). Official CBAP ID - CBAP36984. Certified SAFe 5 POPM by Scaled Agile Inc. Official Certificate ID – 12883415-6821 Certified CSPO - Certified Scrum Product Owner by Scrum Alliance. Official CSPO ID - C000713664. Certified SAFe 4 Agilist by Scaled Agile Inc. Official Certificate ID – 75394801-6562 Certified CSM - Certified Scrum Master by Scrum Alliance. Official CSM ID - C000713664.  Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication. 

Tanuska Mishra

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