Summary
Overview
Work History
Education
Skills
Timeline
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Tanvee Jaggi

New Delhi

Summary

Exploring opportunities in bring my hospitality knowledge and skills to a role within an organisation that believes in quality and excellence, dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding communication with clients, team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Senior Associate

American Express
05.2023 - Current
  • Adaptable and proficient in learning new concepts quickly and efficiently. Demonstrated strong organisational and time management skills while managing multiple projects.
  • Examined customer data and transaction activity for potential fraud patterns, utilizing data analysis techniques and research, and checked suspicious activities identified by fraud detection system.
    • Successfully identified and investigated potential fraud cases for over 600
  • accounts, reducing untrue losses by over 90% in the first year.
    • Developed and implemented new detection models to improve fraud prevention accuracy.
    • Taking care of the fraud checks along with credit cards application fraud.

Personal Banker

Associate, Fidelity International
08.2019 - 12.2019
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Developed and implemented strategies to increase Team engagement
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding
  • Created and collaborated in implementation and maintenance of customer complaint log
  • Monitored KPIs to proactively address bottlenecks and quality issues
  • Led process improvement projects to help operations meet and exceed quality standards and reduce costs
  • Developed and maintained quality assurance procedure documentation
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Reservations Associate

The Oberoi Group Of Hotels
New Delhi
08.2018 - 08.2019
  • I am a quick learner with honesty, punctuality, dedication towards work, excellent interpersonal, communication, relationship building, these qualities make me the best fit for this position in your prestigious company
  • Managed customers, conflicts and challenging situations
  • Delivered outstanding service, exceeded expectations
  • I take care of all the team reports, Team and community colleague engagement and monitoring feedbacks with team members
  • Got a Certificate of Exemplary Performance in assisting the guest with absolute patience and complete service satisfaction
  • Got another appreciation letter for making the guests reservation experience so memorable, that the guest wished to keep coming back to the hotel
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Generated and reported performance metrics to management to inform decision-making
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Resolved various issues and discrepancies for customers.

Personal Banker

Barclays
New Delhi
08.2018 - 08.2019
  • Worked with Barclays as, - Operations, Voice process/ Chat process (work from home, Taking care of colleague engagement of the internal
  • Worked with different sections of operations such as ACH or check returns, fraud investigations, application fraud of credit and debit cards. Etc
  • I along with my work took care of the statistics reports of the team, I also monitored the chats for the team and share the areas of improvement with them for better results
  • Also as a SPOC, I made sure all the team members are active and motivated, I kept a motivational sessions each week where we discuss the progress throughout the week
  • Answered customer questions and explained available services such as deposit accounts, bonds, fraud investigation
  • and securities
  • Worked closely with management to strategize sales techniques to increase branch production and customer service
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
  • Utilized customer relationship management software to provide accurate and complete customer service
  • Monitored customer accounts to detect irregularities or suspicious activity
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit

Education

Bachelor of Arts - Catering Science & Hotel Management

Bharathiyar University
01.2015 - 01.2018

Advance diploma 3 - Hotel Management

International Institute Of Hotel Management

Skills

LinkedIn wwwlinkedincom/comm/mynetundefined

Timeline

Senior Associate

American Express
05.2023 - Current

Personal Banker

Associate, Fidelity International
08.2019 - 12.2019

Reservations Associate

The Oberoi Group Of Hotels
08.2018 - 08.2019

Personal Banker

Barclays
08.2018 - 08.2019

Bachelor of Arts - Catering Science & Hotel Management

Bharathiyar University
01.2015 - 01.2018

Advance diploma 3 - Hotel Management

International Institute Of Hotel Management

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Tanvee Jaggi