Tanveen Kaur

• Regular dip checks, shift huddles, case reading, brainstorming sessions are done to rule out any non-compliance.
• Highlighting opportunity areas by using excel which shows error wise distribution, red alerts, ZTs, disconnections, repeat analysis.
• Auditing bookings/transactions and sharing regular feedback and conducting certifications, internal calibration and quality sessions
• Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product and process quality.
• Perform regular quality assurance audits to ensure adherence to established standards and regulatory compliance.
• Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors.
• Randomly monitor calls to ensure Client/company standards are maintained.
• Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation. To work together as a team and achieve the targets set by clients Need to be flexible and motivate the team at regular intervals.
• Handling batch giving training on the quality parameters and products.

• Expert in liaising with customers from the US, UK, and other nations, assisting them in resolving any problems pertaining to their hotel stay, as well as connecting with properties worldwide.
• Excellent customer handling skills and process knowledge to provide seamless experience to clients.
• Collecting customer feedback and made process changes to exceed customer satisfaction goals.
• Responded to customer request for products, Services and company information.

• Checking guests in and out, including taking deposits, and directing guests on parking options
• Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs of items such as extra towels as required
• Liaising with maintenance staff to deal with issues within rooms and common areas as they arise
• Managing the booking system for future reservations
• Communicating with potential and future guests about upcoming reservations
• Creating key cards and check-in info packs in advance
• Staying on top of current local events to better serve guests
• Learning about local attractions and amenities, including supermarkets, restaurants, bars, and public spaces, to better serve guests
• Managing any public areas such as pools, lobbies, and gyms
• Dealing with guest complaints and inquiries
• Providing baggage storage services for guests checking in and out
• Keeping the lobby and entrance areas clean and tidy.

Worked in all 4 major departments.

Front office

• Handling guest queries
• Taking check-in
• Learning about software.
• Taking multiple calls of the guest and redirecting them to appropriate department.
• Marinating guest records.
• Answering out bond and inbound calls and questions about guest needs in person online regarding room rates, room bookings, amenities, available rooms and special request.

Food Production

• Learn and prepared different style of cuisines.
• How to serve guests.
• How to manage inventory.

Food and beverages

• Learn how to make different mocktails and cocktails,
• How to serve guest on table.
• Learn how to take take orders.
• Table setups.
• Marinating inventory.

Housekeeping

Learn how to maintain rooms.