TANVEER AHMAD
Kanpur
Summary
A growth-oriented professional with 10 years of experience across Retail Operations & Management and related activities. Presently associated with Titan company LTD as a Store Manager. Hands-on experience in managing retail channels and coordinating with various departments; conceptualizing design of retail outlets. Successfully led key business initiatives & strategies to meet changing customer expectations, resulting in high level of customer satisfaction and increase in market share, sales volume & added bottom line. Experienced in developing and sustaining long-term relations with the clients; skilled in forming strategic alliances.
Overview
11
11
years of professional experience
Work History
Store Manager
Titan
Jaipur
07.2024 - Current
- Developed strategies to maximize sales and profitability.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
City Supervisor
Titan company Ltd
Lucknow
10.2017 - 06.2023
- Hands-on experience in managing retail channels and coordinating with various departments, conceptualizing design of retail outlets.
- Successfully led key business initiatives and strategies to meet changing customer expectations, resulting in a high level of customer satisfaction and an increase in market share, sales volume, and added bottom line.
- Experienced in developing and sustaining long-term relationships with clients; skilled in forming strategic alliances.
- Built brand presence by developing strong relationships with key opinion leaders.
- Effectively resolved customer problems and complaints, improving customer satisfaction.
- Generated company growth through market expansion and sales. Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Achieved monthly sales and performance KPIs for improved team success.
Team Leader
Titan company Ltd
Kanpur
04.2016 - 09.2017
- Ensured excellent delivery of service to each customer at each touch point and imparted training to staff
- Reviewed performance and used retail levers to increase sale while ensuring healthy conversion ratio
- Steered the maintenance of stock level in store to ensure operational excellence at all times
- Coordinated with the Marketing Team and analyzed competitor updates on latest trends & offers
Customer Relationship Officer
Titan company Ltd
Kanpur
01.2014 - 03.2016
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
Education
PGDM - Marketing and Human Resources
Bhalchandra Institute of Education & Management
Lucknow06-2021
BSc - Bachelors in Science
CSJM University
Kanpur06-2009
Skills
- Performance Review
- Sales Strategy
- Operational Excellence
- Marketing Coordination
- Competitor Analysis
- Retail Operations
- Store Management
- Reporting
- Relationship Management
- Training
Personal Information
Date of Birth: 15/06/1989
Languages
- English
- Hindi
Accomplishments
- 6 Times Titan's yearly impressions award winner.
- Winner of Rising star of the year as a city supervisor for year 2019.
- 8 Times honored as employee of the month.
Affiliations
- I hereby declare that all the information given above is ture and correct to the best of my knowledge.
Timeline
Store Manager
Titan
07.2024 - Current
City Supervisor
Titan company Ltd
10.2017 - 06.2023
Team Leader
Titan company Ltd
04.2016 - 09.2017
Customer Relationship Officer
Titan company Ltd
01.2014 - 03.2016
PGDM - Marketing and Human Resources
Bhalchandra Institute of Education & Management
BSc - Bachelors in Science
CSJM University
Similar Profiles
Martha Canizales de CervantesMartha Canizales de Cervantes
Agricultural Field Worker at TitanAgricultural Field Worker at Titan
Fred ChristensenFred Christensen
Security Supervisor at TitanSecurity Supervisor at Titan
Tylor MortonTylor Morton
Traffic Control Flagger at TitanTraffic Control Flagger at Titan