Tanveer Ganie

I am currently working for Accenture as a Services Billing Analyst in an OTC process with direct client interaction.

• Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
• Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
• Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.

I worked for Accenture as a Cash Apps Analyst for an OTC process where I was responsible for cash application in the AR Team.

• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
• Expedited resolution of unapplied credits by working closely with billing departments to address discrepancies promptly.
• Collaborated with cross-functional teams to ensure accurate and timely cash application processing.

• Helped large volume of customers every day through a chat support system with positive attitude and focus on customer satisfaction.
• Handled customer complaints regarding billing, technical issues, network services, and device insurance professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.

• Enhanced customer satisfaction by promptly addressing inquiries related to their food orders, food quality, ongoing campaigns and resolving issues through web based chat support.
• Escalated critical customer issues to supervisor to avoid lost revenue.
• Boosted customer retention rates by providing exceptional service.