Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tanvi Bhardwaj

Noida
Tanvi Bhardwaj

Summary

Experienced E-Commerce Professional with 8 years of expertise in operations and catalog management. Proven track record of achieving company goals through consistent and organized practices. Skilled in adapting to new situations and thriving under pressure to enhance the organizational brand. Collaborative leader with a commitment to fostering an engaging and empowering work culture. Demonstrated strength in building and maintaining relationships with diverse stakeholders in dynamic and fast-paced environments.

Overview

9
years of professional experience
5
years of post-secondary education

Work History

Noon
Gurgoan

Project Manager
02.2019 - Current

Job overview

  • Constant monitoring of Catalog data and events across UAE
  • Ensuring all newly launched Seller/Merchants Catalog are available on platform.
  • Providing directions to team (9 People) and ensuring standardization of content across App
  • SOP Creation for Catalog according to UAE Guidelines.
  • Identifying and resolving bottlenecks that derail overall efficiency of business.
  • Leading team during seasonal and mega campaigns at Festival Reason to ensure seamless execution across platform within set timelines.
  • Working on improving efficiency via automation, process improvement
  • Resolving Catalog revisions within derived TAT with good quality of listings
  • Collaborating cross-functionally and managing senior stakeholders, frequently working with Growth, Tech, and Product teams
  • Handling multiple and ad hoc projects by balancing Catalog bandwidth and BAU tasks
  • · Conducting weekly and monthly business and quality reviews to assess and gauge vendor.
  • · Connecting daily, weekly, and monthly with direct repartees on process updates

Paytm Mall
Noida

Key Account Manager
01.2017 - 01.2019

Job overview

  • Establishing E2E supply, planning and execution to develop local and regional supply for Large Appliances by onboarding merchants on platform for online and offline business.
  • Process development and implementation & SLA's designing and implementation to Increase category matrices.
  • Work closely with internal teams to resolve seller's concerns around Pick Up, Returns, Pay-out process, etc. Process Improvements for CST cases
  • Work closely on seller's rating for fulfillment optimization and better customer experience with central teams.
  • Work cross functionally with teams in Product-Operations, Business Development, Vendor Management, and Customer Care to optimize pricing & logistics.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions

Paytm
Noida

Team Leader
01.2015 - 01.2017

Job overview

  • Leading team of 16 employees for catalogue.
  • Suggesting process and technical improvement in catalogue operations.
  • Achieving high NPS of 60% consistently.
  • Over-achieving targets such as FRT, TAT and Re-open rates.
  • Updating Data on PAYTM Live Website.
  • And Quality Check Random Sampling, Of Data Provide by Merchant.
  • Updating and Launching New Guidelines with Helped During launching New Categories related to Vertical.
  • SPOC for First Cry (Catalog) And Assigned SPOC as direct contact with Category and provided all possible Solution at Operational end.

Education

Sikkim University
Distance Learning

Master of Arts from Economics
08.2011 - 08.2013

University Overview

Delhi University
Delhi

Bachelor of Commerce
07.2008 - 06.2011

University Overview

Skills

Quality Assurance

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Timeline

Project Manager
Noon
02.2019 - Current
Key Account Manager
Paytm Mall
01.2017 - 01.2019
Team Leader
Paytm
01.2015 - 01.2017
Sikkim University
Master of Arts from Economics
08.2011 - 08.2013
Delhi University
Bachelor of Commerce
07.2008 - 06.2011

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Tanvi Bhardwaj