Tanvi Bhatia
Gurgaon
Summary
Experienced Scrum Master with a proven track record of leading teams to deliver high-quality software solutions on time. Skilled in multiple Agile methodologies, including SAFe, with expertise in sprint planning and stakeholder management to drive continuous improvement and predictable delivery. Backed by strong technical knowledge, enabling effective collaboration with engineering teams and supporting timely resolution of challenges.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Scrum Master
Tata Consultancy Services
2021 - Current
- Worked for three clients during this tenure - Healthcare, Capital market, Consumer electronics
- Facilitated Scrum ceremonies and coached teams on Agile principles, driving continuous improvement and predictable delivery.
- Partnered with Product Owners to refine and prioritize backlogs, ensuring clarity of user stories and alignment with business goals.
- Tracked team performance using metrics (velocity, burn-down, cumulative flow) to identify bottlenecks and improve forecasting.
- Fostered collaboration, conflict resolution, and a culture of accountability while shielding teams from external distractions.
- Leveraged prior technical expertise (SQL,MS AZURE, AZURE DEVOPS ,Application support) to bridge communication between business and engineering.
Technical Lead
Tata Consultancy Services
2017 - 2021
- Provided L2/L3 application support, troubleshooting incidents, analyzing root causes, and ensuring minimal downtime.
- Managed and monitored applications on Microsoft Azure, including VM provisioning, storage, and resource optimization.
- Implemented and maintained CI/CD pipelines using Azure DevOps, streamlining deployments and reducing release errors.
- Collaborated with development teams to resolve performance issues, apply hotfixes, and improve system reliability.
- Automated routine tasks with scripts and Azure services, improving operational efficiency and reducing manual effort.
Application Support Engineer
Tata Consultancy Services
2014 - 2016
- Communicated technical development stages and provided design support to stakeholders.
- Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
- Contributed to continuous improvement and quality assurance tasks.
Education
Bachelor of Technology - Instrumentation Enginnering
SRM University
Chennai, India05-2014
Skills
- Scrum Framework, Agile Coaching, Sprint Planning, Retrospectives, Continuous Improvement, Stakeholder Management
- Azure DevOps, ServiceNow, MS Teams, Miro
- Microsoft Azure (VMs, Storage, Monitoring, Resource Optimization)
- Azure DevOps (CI/CD Pipelines, Release Management, Automation)
- Windows & Linux server administration, Incident/Problem Management (L2/L3 Support)
- Application monitoring, troubleshooting, and performance tuning
- Solix application decommissioning & migration planning
Accomplishments
- Achieved a GPA of 9.89/10 during undergraduate studies, demonstrating consistent academic excellence.
- Recognized with “Star of the Year” award for exceptional performance, commitment, and contribution to team success.
Certification
- Professional Scrum Master I (PSM I) – Scrum.org
- SAFe® Product Owner / Product Manager (POPM) – Scaled Agile
- Microsoft Certified: Azure Fundamentals (AZ-900)
- DevOps Foundations
- ITIL® Foundations – AXELOS
Timeline
Scrum Master
Tata Consultancy Services
2021 - Current
Technical Lead
Tata Consultancy Services
2017 - 2021
Application Support Engineer
Tata Consultancy Services
2014 - 2016
Bachelor of Technology - Instrumentation Enginnering
SRM University
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