Summary
Dynamic professional with a proven track record at Gartner, excelling in data accuracy and cross-functional collaboration. Expert in Salesforce and Google Sheets, I automated reporting processes, enhancing efficiency by 30%. Passionate about driving results and fostering teamwork, I thrive in fast-paced environments while delivering impactful insights.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Senior Associate- Global Strategy and Operations
Gartner
05.2025 - Current
- Managed case assignments and documentation in Salesforce, ensuring timely updates and SLA adherence.
- Scheduled client meetings and maintained calendars across global time zones.
- Created and automated outreach trackers and performance reports using Google Sheets and Excel, reducing manual reporting time by 30%.
- Ensured 99% accuracy in data entry and reporting through meticulous review and process compliance.
- Collaborated with internal and global teams to streamline issue resolution and enhance workflow efficiency.
Senior Executive
IndiaMART
11.2021 - 05.2025
- Monitored app performance and order data for the 'Order Now' feature using Google Analytics, Kibana, and GL Admin.
- Maintained and updated 15-16 live dashboards in Google Sheets daily to track KPIs like order success rate, shipment status, and customer engagement.
- Analyzed Play Store and App Store ratings/reviews, identifying insights that improved user satisfaction scores.
- Generated weekly and monthly analytical reports for senior management, driving data-driven decisions.
- Conducted training (KT) for new team members to maintain reporting accuracy and consistency.
Customer Care Executive
Teleperformance (TP)
03.2021 - 10.2021
- Handled a high volume of customer inquiries with a 95% satisfaction rate, ensuring quick and effective resolutions.
- Categorized and tagged cases efficiently for faster turnaround and accurate follow-ups.
- Assisted in daily reporting and basic data analysis to improve response quality and process efficiency.
- Maintained precise documentation to support performance tracking and quality audits.
Intern
Unacademy
01.2021 - 06.2021
- Educated banking aspirants on financial awareness, economics, and current affairs through interactive sessions.
- Designed and delivered structured learning content to improve student engagement and retention.
- Assisted in conducting live sessions, discussions, and Q&A forums to enhance learner participation.
- Drove paid class conversions by promoting and managing enrollments through personal coupon codes.
Intern
HashedBit Innovations
01.2021 - 03.2021
- Assisted in developing and executing lead generation strategies for IT services.
- Conducted market research to identify potential clients and business opportunities.
- Implemented targeted marketing campaigns, enhancing lead conversion rates.
- Collaborated with the team to improve data analysis and customer outreach efforts.
Education
M.Com - Applied Business Economics
01.2021
GPA: 63.9%
B.Com - Commerce
01.2018
GPA: 64.44%
12th - English
01.2015
GPA: 76%
10th - English
01.2013
GPA: 83.6%
Skills
- Microsoft Office and Google Sheets
- Kibana and Google Analytics
- Salesforce and CRM tools
- App ratings and review analytics
- Data entry and sorting
- Cross-functional collaboration
- Real-time scheduling and case coordination
- Workforce planning
- Time management
Certification
- Post Graduate Certificate In Financial Services
- Diploma In Office Accounting And Publishing
Accomplishments
Continuous Excellence for November-2023
Issued by IndiaMART Intermesh limited · Dec 2023
Issued by IndiaMART Intermesh limited · Dec 2023
Timeline
Senior Associate- Global Strategy and Operations - Gartner
05.2025 - Current
Senior Executive - IndiaMART
11.2021 - 05.2025
Customer Care Executive - Teleperformance (TP)
03.2021 - 10.2021
Intern - Unacademy
01.2021 - 06.2021
Intern - HashedBit Innovations
01.2021 - 03.2021
Dr. Bhimrao Ambedkar University (DBRAU) (Formerly Agra University) - M.Com, Applied Business Economics
Dr. Bhimrao Ambedkar University (DBRAU) (Formerly Agra University) - B.Com, Commerce
CBSE - 12th, English
CBSE - 10th, English