Project Manager & Lead QA Professional steering Agile delivery across insurance, insurtech, and healthcare initiatives. Leads requirement analysis, dependency tracking, risk management, and cross-functional coordination from discovery through UAT and release. Strengthens delivery quality through functional, API, database, and CRM testing across Salesforce and Lead Squared environments.
Overview
2
2
Certificates
7
7
years of professional experience
Work History
Key Projects & Deliverables
Reduced incident resolution time by [number]% across bot automation and CRM release support.
Independently delivered HR and Employee WhatsApp bots, Welcome Kit endorsement queue automation, Flex Benefits, and Combined CD modules.
Executed end-to-end LeadSquared CRM testing, validating Lead/Trace IDs, duplicate checks, and Round Robin allocation APIs.
Managed API, database, and integration testing for cross-sell product logic, business rules, and requirement traceability matrices.
Validated B2C dashboards, data buckets, and real-time APIs across multiple partner insurance platforms.
Tested automated customer email workflows, deep links, cron triggers, and delivery logic for release readiness.
Project Manager & Lead QA Professional
ALLIANCE INSURANCE BROKERS PVT. LTD.
08.2021 - Current
Manage project lifecycles from requirement gathering through UAT and production release planning.
Coordinate Product, Business, Engineering, and vendors to align priorities, resolve blockers, and manage dependencies.
Facilitate Scrum ceremonies and support Agile delivery across parallel project and QA workstreams.
Lead QA strategy, test coverage, defect prioritization, and production validation for release readiness.
Drive 95% defect detection rate through structured test planning and disciplined QA execution.
Contribute to a reported 90% reduction in post-release defects by strengthening pre-release testing and validation.
Improve application response times by ~40% by identifying and validating backend performance bottlenecks.
Senior QA Engineer / QA Team Lead
FYNTUNE SOLUTIONS PVT. LTD.
10.2019 - 07.2021
Authored 300+ test scenarios covering quotation, policy issuance, and payment gateway integrations for home insurance.
Designed high-level test scenarios and test data for health, Super Top-Up, and PA insurance workflows.
Mentored junior QA testers on functional execution, defect handling, and regression coverage across releases.
Coordinated with external insurance service providers to clarify requirements and validate integration behavior.
Maintained functional coverage across health, Super Top-Up, PA, and home insurance workstreams for release readiness.
Software Tester Intern
AXENIC TECHNOLOGIES
07.2014 - 12.2014
Execute database validation to confirm data integrity across Educational ERP and Clinical Information System modules.
Perform integration testing to verify module interactions and surface issues early in connected workflows.
Document defects clearly and track them through resolution using Bugzilla, Mantis, and TestLink.
Collaborate with project teams on requirement analysis and test planning to align testing scope with release needs.
Coordinate UAT and release planning support by preparing test inputs and confirming readiness across key workflows.
Education
Master of Engineering - Computer Engineering
Savitribai Phule Pune University
Bachelor of Engineering - Information Technology
Savitribai Phule Pune University
Skills
Project management
Agile & Scrum
Requirement analysis
Risk & dependency management
Stakeholder & vendor coordination
Test strategy
Functional regression testing
UAT & release planning
Defect management
API testing
Salesforce
LeadSquared
Bugzilla
Mantis
TestLink
Accomplishments
Delivery Excellence: Independently managed 0-to-1 development and launch for the EB 360 VAS project and key bot automation initiatives.
Quality Assurance: Maintained a 95% defect detection rate and contributed to a reported 90% reduction in post-release defects through structured test planning.
Efficiency: Helped achieve ~40% improvement in application response times by identifying and validating backend performance bottlenecks.
<ul>
<li>Facilitated operational transformation projects and managed Cloud Engineering initiatives, drafting proposals and Statements of Work with High-Level and Low-Level Designs.</li>
<li><br></li>
<li>Collaborated with stakeholders to define project scope, objectives and deliverables.</li>
<li>Led planning and execution of MECM hybrid transformation initiatives, ensuring seamless integration and optimal performance.</li>
<li>Oversaw end-to-end imaging service delivery for over 130K devices, managing client relations and desktop engineering.</li>
<li>Utilized Intune for patch management, compliance oversight, configuration management, and mobile device administration.</li>
<li>Developed strategic recommendations for process enhancements and operational efficiencies.</li>
</ul> at HCL<ul>
<li>Facilitated operational transformation projects and managed Cloud Engineering initiatives, drafting proposals and Statements of Work with High-Level and Low-Level Designs.</li>
<li><br></li>
<li>Collaborated with stakeholders to define project scope, objectives and deliverables.</li>
<li>Led planning and execution of MECM hybrid transformation initiatives, ensuring seamless integration and optimal performance.</li>
<li>Oversaw end-to-end imaging service delivery for over 130K devices, managing client relations and desktop engineering.</li>
<li>Utilized Intune for patch management, compliance oversight, configuration management, and mobile device administration.</li>
<li>Developed strategic recommendations for process enhancements and operational efficiencies.</li>
</ul> at HCL
<ul>
<li>Developed and implemented project plans, budgets, and schedules.</li>
<li>Oversee multiple teams tackling separate parts of one initiative.</li>
<li>Ensure timely achievement of deliverables or assignments.</li>
<li>Manage subcontractor activities to ensure punctual project completion.</li>
<li>Identify and manage project vulnerabilities.</li>
<li>Secure mutually beneficial conditions for multiple alliances.</li>
<li>Facilitated communication among architects, engineers, and surveyors to understand technical requirements for business relocation, construction, and renovation projects.</li>
<li>Identified and mitigated concerns impacting project execution</li>
<li>Held frequent meetings to align project status with client expectations</li>
<li>Reviewed financial projections for budget adherence</li>
<li>Documented detailed financial data for various projects</li>
<li>Monitored the progress of construction projects ensuring quality control standards were met.</li>
<li>Evaluated contractors’ work against required specifications</li>
<li>Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.</li>
</ul> at Jones Lang LaSalle<ul>
<li>Developed and implemented project plans, budgets, and schedules.</li>
<li>Oversee multiple teams tackling separate parts of one initiative.</li>
<li>Ensure timely achievement of deliverables or assignments.</li>
<li>Manage subcontractor activities to ensure punctual project completion.</li>
<li>Identify and manage project vulnerabilities.</li>
<li>Secure mutually beneficial conditions for multiple alliances.</li>
<li>Facilitated communication among architects, engineers, and surveyors to understand technical requirements for business relocation, construction, and renovation projects.</li>
<li>Identified and mitigated concerns impacting project execution</li>
<li>Held frequent meetings to align project status with client expectations</li>
<li>Reviewed financial projections for budget adherence</li>
<li>Documented detailed financial data for various projects</li>
<li>Monitored the progress of construction projects ensuring quality control standards were met.</li>
<li>Evaluated contractors’ work against required specifications</li>
<li>Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.</li>
</ul> at Jones Lang LaSalle
<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc