Tanvir Basra
Greenwood
Summary
Talented customer service associate skilled at balancing customer needs and company demands. Focused on building loyalty and long-term relationships with customers while achieving individual sale goals. Cheerful and upbeat with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through use of decisive communication and focused solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Virtual Ambassador
IU Healthcare
02.2023 - Current
- Successfully collaborated with clinical staff to provide information and support to patients in a virtual healthcare setting.
- Utilized cutting-edge technology to connect with patients and promote wellness.
- Delivered accurate and up-to-date information to ensure the highest quality and level of care.
- Worked closely with the nursing team to provide essential support through virtual platforms.
- Promoted wellness and delivered accurate, current information to patients.
- Provided vital support to the nursing team through virtual platforms
- Adapted and excelled in the evolving and dynamic role of a Virtual Ambassador.
Learning Ambassador/RCW 4
Amazon
09.2019 - 02.2023
- Responsible for operating robots and troubleshooting problems.
Cashier, ASD Supervisor
JCPenney
10.2014 - 10.2019
- Managed and showcased merchandise
- Performed the role of cashier and trainer
- Responsible for maintaining checklist of stock daily
- Trained new team members in cash register operations, stock procedures and customer service
- Inspected items for damage, reported issues to supervisor to return unsalable merchandise and obtained replacements for customers.
Customer Service Associate
Walmart
01.2007 - 07.2011
- Assisted customer in requests by documenting inquiries and responses
- Educated customers on special pricing opportunities and company offerings
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Material Handler
Teleplan International
10.1998 - 04.2005
- Maintained inventory by identifying labels, organizing materials, and monitoring stock supplies
- Responsible for finished stock for shipment by identifying, pulling, packing and securing product
- Documented product shipments by recording units shipped
- Operated a forklift operator and filled online orders for Cisco.
Education
High School Diploma -
Yuba City High School
Yuba City, CA1997
Skills
- Effective Communicator
- Sales/Customer Service Awareness
- Business Awareness
- Employee Coaching
- Dependability
- Energetic and Hardworking
Certification
Customer Service Professional
Certificate
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Virtual Ambassador
IU Healthcare
02.2023 - Current
Learning Ambassador/RCW 4
Amazon
09.2019 - 02.2023
Cashier, ASD Supervisor
JCPenney
10.2014 - 10.2019
Customer Service Associate
Walmart
01.2007 - 07.2011
Material Handler
Teleplan International
10.1998 - 04.2005
High School Diploma -
Yuba City High School
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