TANYA AGGARWAL
Delhi
Summary
Experienced Quality Analyst dedicated to providing good educational services. Conducts feedback calls, audits student records, and creates reports. Solves issues, reduces lead wastage, and keeps management informed for better outcomes.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Global Opportunities Overseas Education
07.2023 - 08.2024
- Enhanced counseling services by establishing direct feedback channels with students
- Ensured academic excellence for 8000 students across branches through meticulous quality control and audits
- Utilized CRM systems to generate comprehensive reports, extracting actionable insights for strategic decision-making
- Spearheaded proactive strategies to resolve issues, minimize lead wastage, and provided concise updates to senior leadership.
Relationship Manager
7 Essencials Pvt Limited
08.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Build long term relationships & resolve customer issues
- Managing daily dashboard for operations team along with WBR and MBR
- Handled Social media and CEO escalation-Operations related complaints
- Worked in Vendor Management for procurement of orders.
Education
Diploma in Information technology -
NIIT Academy
Bachelor of Commerce -
Delhi University
French Language course -
Alliance Française de Delhi
Skills
- Auditing
- Analytical Thinking
- Communication Skills
- Documentation
- Data Analysis
- CRM
- Problem-solving
- Strategic Thinking
- Data gathering and tracking
Languages
French
English
Extracurricular Activities
Instagram Influencer with 70K+ Followers Worked in various Events like Auto Expo, Exhibitions etc as a Freelancer Participated in some Beauty peagent competitions in Delhi NCR like Dazzler
Hobbies and Interests
- Travelling
- Making Reels
- Yoga
Timeline
Quality Analyst
Global Opportunities Overseas Education
07.2023 - 08.2024
Relationship Manager
7 Essencials Pvt Limited
08.2021 - 12.2022
Diploma in Information technology -
NIIT Academy
Bachelor of Commerce -
Delhi University
French Language course -
Alliance Française de Delhi
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