Tanya Arora

• Managed and maintained client data.

• Used Excel and Google Sheets.

• Ensured accurate and up-to-date information for lead generation and follow-ups.
• Streamline data entry.

• Tracked client interactions, and monitor overall progress.

• Enhanced reporting and analysis efficiency.
• Conducted quality assessments of team calls.

• Ensured compliance with company standards.

• Improve overall customer engagement.

• Improved the team's call quality and client data management processes.

• Generated leads through inbound and outbound calls.
• Scheduled and confirmed appointments with clients.
• Reported client updates, call outcomes.
• Maintained and updated client data and appointment records.

• Used Excel and Google Sheets to ensure accuracy.

• Tracked appointments to make the management of client information more efficient.
• Built and maintained relationships with programme staff, subcontractors and outside stakeholders.