Tanya Arora
Summary
Dynamic Senior Customer Representative at Admiral Solutions with a proven track record in conflict resolution and regulatory compliance. Enhanced customer satisfaction through proactive problem-solving and effective communication. Successfully improved service delivery and achieved customer service metrics by leveraging in-depth product knowledge and collaborating with cross-functional teams leading to fairer customer outcomes
Overview
4
4
years of professional experience
Work History
Senior Customer Representative
Admiral Solutions
Gurugram
07.2022 - 04.2025
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Ensured compliance with applicable regulations related to customer service operations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Worked closely with other departments to ensure that customers received the best possible service experience.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Chat Advisor
Concentrix Daksh Services India Private Limited
Gurugram
04.2021 - 06.2022
- Contacted customers about potential service upgrades, new services and account changes.
- Kept abreast of new products and services as well as changes in existing ones so as to provide relevant information during live chats.
- Maintained up-to-date records of customer interactions and transactions for future reference.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Bachelor of Arts - Arts
Delhi University
New Delhi05-2022
12th (CBSE) - 12th
Sarvodya Kanya Vidyalaya
Janak Puri, New Delhi05-2019
10th (CBSE) - 10th
Shikshantran High School
Najafgarh, New Delhi05-2017
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Regulatory compliance
- Communication skills
- Team collaboration
- Active listening
- Problem solving
- Workflow management
Timeline
Senior Customer Representative
Admiral Solutions
07.2022 - 04.2025
Chat Advisor
Concentrix Daksh Services India Private Limited
04.2021 - 06.2022
Bachelor of Arts - Arts
Delhi University
12th (CBSE) - 12th
Sarvodya Kanya Vidyalaya
10th (CBSE) - 10th
Shikshantran High School