Tanya Chakraborty
Kolkata
Summary
Dynamic finance professional with expertise in fund accounting and reconciliation, honed at HSBC Electronic Data Processing. Proven track record in enhancing team performance through effective training and collaboration. Strong analytical skills complemented by excellent communication abilities, driving process improvements and ensuring accurate financial reporting.
Overview
10
10
years of professional experience
Work History
SME Fund Administration
HSBC Electronic data processing India Pvt Ltd
10.2022 - Current
- Cash Reconciliation between custodian and funds book of accounts
- Identified breaks between books of account, investigated causes, and escalated issues to relevant teams
- Liaised with trade, income, and upstream teams to ensure timely booking of pending trades and dividends received by the fund
- Support NAV calculation process by ensuring reconciled cash balances
- Assisted in month-end close procedures and contributed to financial reporting.
- Booking tax refunds and class action remits received by fund to ensure it is accounted for correctly in the fund calculation
- Monitored and reported unmatched items, stale breaks, and aging reports to facilitate proper escalation
- Mentored and guided new team members through onboarding and role-specific training
SME
BT ESERV PVT LTD
Kolkata
12.2020 - 09.2022
- Handled Collections for Insolvent and Old Debt payers in SME and CAPS market
- Conducting Huddles with the team, addressing their concerns in CI format
- Auditing calls of team members and conducting call calibration
- Preparing Performance Matrix for the team, preparing PPts in order to present stats with the management
- Addressed escalation emails to ensure timely resolution of customer concerns.
- Training team members both new and creating backups
- Handling Billing queries of customers, raising appropriate tickets in order to get quick resolution and retrieving cash from customers
- Communicating with Stakeholders in order to discuss problem areas and collectively suggest improvement ideas for the process
- Working closely with Payments team in order to get payments allocated to correct accounts
Process Developer
Genpact India Pvt. Ltd.
Kolkata
05.2016 - 12.2020
- Order to Cash
- Working as a part of Order to Cash process in Genpact, handling day to day Collection Activity for UK, Ireland, US & Indian Markets. Worked as a subject Matter Expert and handled a team of 3 FTEs
- Work on Customer Account Reconciliation as an auxiliary activity to Collections
- Experience of 1.5 years into Credit Risk Management for customers in US& Europe
- Reporting activities such as Collection Efficiency Index, Disputed AR items
- Worked as Training Catalyst for a team of 21 members ensuring that the relevant trainings are completed on time, ensuring the team is cross trained so that there is proper backup for all activities
- Cross trained in Cash Application and worked as a backup to support my team on requirement
- Provided process improvement ideas and implemented ideas and implemented in process. Lean certified and tested
Administrative Officer
Axis Bank Pvt Ltd.
Kolkata
09.2015 - 03.2016
- Handling day to day administrative operations
- Sell financial products to the bank's existing and new customers that would best fulfill the customer’s needs by developing an understanding of the banks offerings and multiple product portfolios as per the business requirements
- Generate leads (new/through engagement with existing customers) to position and drive the key value drivers for the bank – use the bank’s digital assets, increase deposits and drive investment in various financial products through direct/indirect sales
- Drive fee income through cross selling of allied products and services including loans, credit/debit cards, lockers, forex, insurance, mutual funds and others
- Interact with customers on a day to day basis via customer visits/calling/in branch engagement to sell/cross-sell, service their requests, and understand their needs. Develop a sense of trust with the customer and strive to build long term relationships
Education
Master in Business Administration - Pursuing
Amity University
Noida01.2026
Bachelor in Commerce - Finance & Accounting
Calcutta University
01.2013
ISC - Commerce
Little Flower School
01.2010
ICSE -
Little Flower School
01.2008
Skills
- Fund Accounting
- Customer relationship management
- Trade Life cycle
- Audit support and Reporting
- Reconciliation
- Time Management
- Analytical thinking
- Good communication skills
- Team collaboration
Awards And Accolades
- SPOT recognition, HSBC, 2023
- SPOT recognition, HSBC, 2025
- Best performer for 3 months (Dec-Feb), BT
- Promoted from Process Associate to Process Developer, Genpact, 2018
- Customer Award for best performer, Genpact, 2019
- Special Bonus, Genpact, 2018-2019
- Lean Certified, Genpact
- Bronze awards for quarterly performance, Genpact, 2016-2020
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Systems And Software Proficiency
- Simcorp Dimension
- VORTEX
- SAP
- ORACLE
- Microsoft Excel
Personal Information
- Father's Name: Mr Partha Chakraborty
- Date of Birth: 05/29/92
Timeline
SME Fund Administration
HSBC Electronic data processing India Pvt Ltd
10.2022 - Current
SME
BT ESERV PVT LTD
12.2020 - 09.2022
Process Developer
Genpact India Pvt. Ltd.
05.2016 - 12.2020
Administrative Officer
Axis Bank Pvt Ltd.
09.2015 - 03.2016
Master in Business Administration - Pursuing
Amity University
Bachelor in Commerce - Finance & Accounting
Calcutta University
ISC - Commerce
Little Flower School
ICSE -
Little Flower School