TANYA KHARGAV
Sanand, Ahmedabad
Summary
First class, with experience maintaining a high level of hospitality, professionalism & business etiquette. Attentive when listening to guest requests & concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time.
Overview
12
12
years of professional experience
Work History
Duty Manager
MYSA ZINC JOURNEY BY THE FERN (PreOpening)
Sanand
08.2023 - Current
- Promotes and maintains good public relations
- Motivates and maintains good staff relations
- To responsible for front office operation during the absence of FOM
- Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behavior
- Managing the OTA inventory & rates
- Managing PR with the guests
- Handling customer and employee issues
- Ensuring that security and safety regulations are met
- Train new hires, Schedule shifts.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Responded promptly to any emergency situations that arose during shifts.
- Scheduled and organized daily shift rotations for a team of up to 10 employees.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Provided training sessions for new staff members on company policies and procedures.
Front Office Manager
Hotel RDS RAMAMDA
Daltonganj
11.2021 - 07.2023
- Ensure front desk is tidy and has all necessary stationery and material
- Trains, cross -trains, and retrains all front office personnel
- Maintain working relationships and communicates with all the departments
- Maintain master key control
- Participates in the selection of front office personnel
- Review Front office log book and Guest feedback forms on a daily basis
- Ensure proper mail distribution.
Guest Relation Executive cum Front Office Executive
Chokha Empire
Moga
08.2021 - 10.2021
- Ensure Outstanding customer care at all times
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Allocate rooms to expected arrivals after checking the guests' preferences and special requests
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Supervisor
Twist of Tadka
Bhopal
05.2018 - 07.2021
- Assist in the hiring and training of new employees as well as the continuous training of existing staff
- Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
- Maintain high-quality food standards
- Provide exceptional customer service and lead staff to do the same
- Manage the work schedules of our restaurant's staff.
Franchise Outlet Manager
U.S.Pizza
Bangalore
05.2013 - 08.2015
- Ensuring that the store is staffed with qualified employees who provide excellent customer service
- Reviewing employee schedules to ensure the appropriate number of staff members are scheduled for each shift
- Train new employees in company policies, procedures, and safe work practices
- Determining pricing for menu items based on market conditions, ingredient
- Ensure that all customers receive outstanding service by providing a friendly, helpful, and knowledgeable demeanor at all times
- Maintain cleanliness throughout the restaurant including but not limited to dining room, restrooms, kitchen, and prep areas
- Handle customer complaints or concerns in a professional and courteous manner
- Perform opening and closing duties as needed such as counting cash drawer and making bank deposits.
Team Member
KFC
Bhopal
07.2012 - 04.2013
- Greeting customers
- Taking orders from customers and providing them with accurate information about menu items
- Handling cash registers and processing payments from customers
- Cleaning the store and surrounding areas, including sweeping and mopping floors and cleaning bathrooms
- Participating in training activities to improve service skills and knowledge of brand promotions and products.
Team Member
Domino's Pizza
Bhopal
02.2012 - 06.2012
- Operate all equipment
- Stock ingredients from delivery area to storage, work area, walk-in cooler
- Prepare product
- Receive and process telephone orders
- Clean equipment and facility approximately daily
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Education
Bachelor of Commerce - Computer
Sardar Patel University
Balaghat04-2023
12th - Commerce
Kendriya Vidhlay
Itarsi05-2011
10th -
Kendriya Vidhlay
Itarsi05-2009
Skills
- Knowledge of Property Management
- System
- Ability to learn
- Inventory Management
- Relationship Building
- Employee Development
- Operations Management
- Work Planning and Organization
- Team Supervision
- Guest centric
- Verbal and written communication
- Quality Assurance
- Listing ability
- Strong verbal communication
- Staff training
- Easily adoptable in every situation
Personal Information
- Father's Name: Mr. Suresh Khargav
- Mother's Name: Mrs. Gurmeet Khargav
- Date of Birth: 01/09/93
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Primary Assets
- Key learner
- Dedicated toward work
- Disciplined
Languages
English & Hindi
Hobbies and Interests
- Listening Music
- Movies
- Long drives
Disclaimer
I hereby declare that the information mentioned above is correct & complete to the best of my knowledge.
Timeline
Duty Manager
MYSA ZINC JOURNEY BY THE FERN (PreOpening)
08.2023 - Current
Front Office Manager
Hotel RDS RAMAMDA
11.2021 - 07.2023
Guest Relation Executive cum Front Office Executive
Chokha Empire
08.2021 - 10.2021
Supervisor
Twist of Tadka
05.2018 - 07.2021
Franchise Outlet Manager
U.S.Pizza
05.2013 - 08.2015
Team Member
KFC
07.2012 - 04.2013
Team Member
Domino's Pizza
02.2012 - 06.2012
Bachelor of Commerce - Computer
Sardar Patel University
12th - Commerce
Kendriya Vidhlay
10th -
Kendriya Vidhlay
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