Tanya Mehrotra
Summary
Driven Restaurant Manager showcasing exceptional customer service and a keen eye for detail. Expert in minimizing costs and enhancing team performance through comprehensive training. Skilled in creating beverage philosophies and adept at fostering a collaborative work environment, significantly improving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Westin Gurgaon
11.2023 - Current
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Assisted in development and implementation of new menus to offer variety and options to our guests.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Tracked daily sales transactions and uplifted restaurant revenue by various food & beverage promotions for accurate and updated financial reporting.
Assistant Restaurant Manager
Taj Lands End
08.2022 - 10.2023
- Actively reviewed online reviews from guests who had dined at our establishment so we could make necessary improvements when needed.
- Increased sales through effective marketing strategies and targeted promotions.
- Monitored budget closely to ensure expenses were kept in check while maintaining high-quality standards within the restaurant operation.
- Managed team of 17 restaurant staff, maintaining exceptional customer service and quality standards.
- Crafting exceptional cocktail philosophies tailored for Asian and Indian restaurants, blending traditional flavors with innovative techniques to set new market standards in mixology
Food & Beverage Supervisor
Raffles
01.2021 - 08.2022
- Developed and implemented training plans for new and experienced employees.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Food & Beverage Associate
Trident
07.2019 - 12.2020
- Adhered to health and safety guidelines, maintaining a safe environment for both customers and staff members.
- Demonstrated versatility by cross-training in multiple outlets within the department.
- Gained expertise in various types of beverages, enabling better guidance for customers when selecting options.
- Assisted with inventory management to optimize stock levels and minimize waste.
Education
B.Sc in Hospitality & Hotel Administration - Hospitality Administration And Management
AIHM
Chandigarh, India06.2019
Senior Secondary School - Commerce
Paul International School
Lakhimpur, India03.2016
Secondary School -
St. Don Bosco Senior Secondary School
Lakhimpur, India03.2014
Skills
- Operational efficiency
- Financial Acumen
- Menu development & Innovation
- Customer Service Excellence
- Crisis Management & problem solving
- Mixology Visionary
Timeline
Restaurant Manager
Westin Gurgaon
11.2023 - Current
Assistant Restaurant Manager
Taj Lands End
08.2022 - 10.2023
Food & Beverage Supervisor
Raffles
01.2021 - 08.2022
Food & Beverage Associate
Trident
07.2019 - 12.2020
B.Sc in Hospitality & Hotel Administration - Hospitality Administration And Management
AIHM
Senior Secondary School - Commerce
Paul International School
Secondary School -
St. Don Bosco Senior Secondary School
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