Tanya Parmar
Summary
Results-driven Assistant Manager with 7+ years of experience in banking operations, customer service, and account management. Skilled at utilizing digital tools to streamline processes and improve customer satisfaction. Acknowledged for expertise in mobile banking and successful implementation of digital strategies. Demonstrated ability to handle high-stakes financial transactions and optimize operational efficiency.
Overview
1
1
Certification
Work History
Assistant Manager
Bank Of Baroda
- Oversaw day-to-day account operations, ensuring accuracy and compliance with banking regulations
- Streamlined operational processes to improve productivity and reduce errors in transaction processing
- Led the digital department to enhance mobile banking services, resulting in improved user engagement and satisfaction
- Managed customer interactions and resolved complex issues to maintain high levels of customer satisfaction
- Received the Digital Champion and Iconic Employee awards for outstanding contributions to mobile banking innovations.
Education
Post Graduate Diploma in Banking and Finance (PGDBF) -
Manipal University
08.2017
Bachelor of Technology in Computer Science and Information Technology (B.Tech CSIT) -
IET MJP ROHILKHAND UNIVERSITY
08.2015
Skills
- Banking Sector Operations: Expertise in managing accounts, operations, and customer interactions within the banking industry
- Digital Banking Systems: Proficient in implementing and optimizing digital banking platforms to enhance user experience
- Financial Analysis: Skilled in analyzing financial data to inform decision-making and improve financial performance
- Customer Relationship Management (CRM): Effective in building and maintaining strong customer relationships to drive satisfaction and loyalty
- Process Improvement: Experienced in identifying inefficiencies and implementing solutions to streamline operations
Certification
- Junior Associate of Indian Institute of Bankers (JAIIB), IIBF, 2017
- Certified Associate of Indian Institute of Bankers (CAIIB), IIBF, 2018
Languages
English (Fluent)
Hindi (Fluent)
Awards
- Digital Champion: Recognized for exceptional contributions to the development and implementation of mobile banking solutions.
- Iconic Employee Award: Awarded for outstanding performance and dedication in customer service and operational management.
Timeline
Assistant Manager
Bank Of Baroda
Post Graduate Diploma in Banking and Finance (PGDBF) -
Manipal University
Bachelor of Technology in Computer Science and Information Technology (B.Tech CSIT) -
IET MJP ROHILKHAND UNIVERSITY
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