Tanya Phillips
Mitchell,IN
Summary
Dynamic Team Lead at HR Block with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in coaching and mentoring, I implemented innovative software tools that streamlined workflows, resulting in significant performance improvements. Committed to fostering a collaborative environment, I consistently drove team success through effective performance monitoring and employee evaluation.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Supportive Team Lead with [Number] years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Team Lead/ Manager
HR Block
12.2018 - 07.2025
- Led team in achieving high accuracy during tax preparation and filing processes.
- Mentored junior staff, enhancing their skills in customer service and compliance standards.
- Streamlined workflow by implementing new software tools, increasing efficiency across operations.
- Developed training materials to improve onboarding processes for new team members.
- Analyzed client needs to provide tailored tax solutions, boosting client satisfaction rates.
- Coordinated communication between departments to ensure seamless service delivery during peak seasons.
- Evaluated performance metrics and provided actionable feedback to enhance team productivity.
- Facilitated regular team meetings to discuss progress, address challenges, and align on strategic goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Education
No Degree -
Indiana Business School
Columbus, INSkills
- Attention to detail
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Schedule management
- Complaint resolution
- Employee evaluation
Timeline
Team Lead/ Manager
HR Block
12.2018 - 07.2025
No Degree -
Indiana Business School
Similar Profiles
Floria ChapmanFloria Chapman
Customer Service Representative at HR BlockCustomer Service Representative at HR Block
Marica CherryMarica Cherry
Senior Tax Analyst at HR BlockSenior Tax Analyst at HR Block
Danita ParkerDanita Parker
Team Leader at HR BlockTeam Leader at HR Block
Meghan TolliverMeghan Tolliver
Assistant Manager at Dollar General MarketAssistant Manager at Dollar General Market
Amanda DiehlAmanda Diehl
Room Lead, Drug Product, Secondary Manufacturing at Catalent (formerly Cook Pharmica)Room Lead, Drug Product, Secondary Manufacturing at Catalent (formerly Cook Pharmica)