Tanya Phillips
Mitchell
Summary
Proactive professional with extensive experience in overseeing tax preparation processes and enhancing customer relationships. Skilled in conflict resolution and effective communication, dedicated to driving team success and improving service delivery based on data-driven insights.
Overview
7
7
years of professional experience
Work History
Manager in Charge
HR Block
Paoli
12.2018 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
- Managed scheduling and workflow to enhance team efficiency and meet deadlines.
- Trained and mentored staff in customer service best practices.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
- Acted as liaison between upper management and employees, communicating critical updates and fostering transparency.
- Analyzed customer feedback data to identify areas of improvement in products or services offered.
- Reviewed client documentation for accuracy and completeness.
- Supervised tax preparation processes, ensuring compliance with regulations and reducing errors.
- Maintained accurate records of payroll information, attendance logs, time sheets.
Education
Associate of Science - Accounting
Indiana Business College
Columbus, INSkills
- Tax compliance
- Business performance management
- Workflow management
- Documentation and reporting
- Client documentation
- Customer relationship management
- Service improvement strategies
- Staff training
- Team building
- Performance evaluations
- Effective leader
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
Timeline
Manager in Charge
HR Block
12.2018 - Current
Associate of Science - Accounting
Indiana Business College