Detail-oriented professional with experience at Genpact and currently working as a Verification Analyst – Credit Assessor at a Big Four firm (Danis, Australia). Skilled in KYC/CDD, fraud detection, financial analysis, and credit assessment. Experienced in preparing investigation reports, monitoring real-time queues, and ensuring compliance with regulatory standards. Known for accuracy, process efficiency, and delivering strong client outcomes in loan and credit approvals.
Responsible for real-time queue monitoring to detect fraud, conducting background verifications, and assessing loan and credit applications based on client income and serviceability. Collaborate with compliance, legal, and risk teams to ensure regulatory alignment while preparing detailed investigation reports. Ensure operational accuracy and deliver exceptional client experiences through timely communication and issue resolution.
Managed transactions, resolved client queries, and ensured SLA compliance through technical support and process optimization.
Conducted KYC/CDD due diligence, verified ownership, and screened for sanctions to maintain regulatory compliance.
Assisted in maintaining books of accounts, preparing journal entries, filing GST and income tax returns, supporting audits through documentation and verification, resolving client accounting issues, and utilizing tools like Tally, QuickBooks, and SAP for financial reporting and compliance.