Summary
Work History
Overview
Education
Websites
Skills
Personal Information
Accomplishments
Technical skills
Languages
Interests
Work Preference
Timeline
Generic
TANYA RUHELA

TANYA RUHELA

Recruitments and Operations
New Delhi,Delhi

Summary

Seasoned professional with a history of success in diverse industries, demonstrating resilience and agility in navigating complex landscapes. Known for leveraging strong communication and problem-solving skills to spearhead initiatives and drive team performance. Excited to bring my strategic mindset and collaborative spirit to contribute to the success of your organization. Skilled in Customer Relationship Management, Business Development and Managing Business related Operations.

Work History

People Advisor II-Senior Representative Operations

CONCENTRIX
Gurugram
07.2025 - Current
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
    Offer additional products and/or services
  • Track, document and retrieve information in call tracking database.
  • Respond to customer inquiries over chat and e-mail by referring them to published materials, secondary sources or more senior staff

Senior Operations Manager

THINK & IMPLEMENT
Remote
08.2023 - 03.2025
  • Responsible for Recruitment partnerships with top giants like Flipkart, Indigo etc for the recruitment of ESM profiles.
  • Responsible for cold outreach to get the projects related to BGV, Audits , Surveys etc to empower ESMs and to make the best use of ESM Resources which are available PAN India.
  • Responsible for onboarding temp staffing related projects and getting the assistance of ESMs for multiple Govt and Pvt exams pan India.
  • Represented organization at industry conferences and events.
  • Monitored key business risks and established risk management procedures.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent amongst ESM's and capabilities.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Senior Placement Manager

CODING NINJAS
Gurugram
09.2021 - 08.2023
  • Responsible for Revenue generation by taking the charge for the placement of the enrolled candidates and leading the team by creating suitable job opportunities for the placement pool of enrolled candidates and get their ISAs made for the major revenue intake
  • Accountable for the progression of each student and getting them placement-ready
  • Building and maintaining relations with students, and understanding what they need to achieve their goals
  • Working on the company's internal and external dashboards
  • Forwarding and aligning the interview processes further fostering smooth on-boarding process
  • Onboarding, developing, and maintaining strong relationships with key clients securing major company accounts.
  • Understanding their business needs, aspirations and providing effective solutions
  • Comprehensive insight into the interdependencies among front-, middle-, and back- office functions, viewed through a process-oriented lens Proficient in recognizing and optimizing workflows to make sure seamless collaboration across organizational segments and ensured a smooth corporate onboarding process
  • Secured high-value accounts through consultative communication with decision makers in the organization, effective customer solutions, and promoting compelling business opportunities
  • Improved account management by predicting potential competitive threats and outlining proactive solutions
  • Acting as a liaison for the various stakeholders involved for delivering seamless learning experience for the students.

ADs Operations Executive

APPMONTIZE MEDIA PVT LTD
New Delhi
03.2021 - 08.2021
  • Managed and monitored social media communities, engaging with followers, responding to comments, and addressing customer inquiries and concerns promptly and professionally.
  • Conducted regular performance analysis, using social media analytics tools, to measure campaign effectiveness, identifying areas for improvement, and implement optimization strategies.
  • Responsible for the technical set-up, management,
    maintenance, and monitoring of campaigns, and be involved in campaigns right from the beginning planning stages to end to end final delivery stages. Campaign uploading, Tracking, Monitoring, Reporting, Optimization, Fraud Analysis, and Problem-solving.

Consultant- Recruiting & Sourcing

SUCCESS STORIES
New Delhi
05.2018 - 02.2021
  • Assisted in talent acquisition and fast pacing the recruitment processes, coached fresh entrants about the trending industry standards, guiding and facilitating about requirements of the company
  • Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts
  • Perform orientations, conducted walk-in drives, onboarding and update records with new hires
  • Recruitment, Generalist & HR Function at Pan India level with a view to speed up efficient delivery of HR services and be the first level of interface between HR & Operations for all HR related initiatives and query handling

Overview

7
7
years of professional experience

Education

Masters of Business Administration -

Swami Vivekanad Shubharti University
09.2023

Graduate Diploma-IHR -

Ignou
12.2020

BA Honors Psychology -

Daulat Ram, DU
05.2018

High School -

Ryan International School, Rohini
04.2015

Skills

  • Social Media Strategy
  • Problem Solving
  • MS Office Excel
  • Career Counseling
  • Communications management
  • Customer Satisfaction
  • Strategic Thinking
  • Revenue Generation
  • Interpersonal Skills
  • Team Work

Personal Information

Senior Placements & Operations Manager| Talent Acquisition | Key Account Management

Accomplishments

  • Recognized and Rewarded for being a Top Performer for the assigned OKR's for both Q4 and Q1 for Financial Year 2022-2023 Complimented for over-achieving 30% of the number of assigned placements in both Q4 and Q1 respectively.
  • Minimizing the counts of drop outs from 35% - 10% during a 9 months boot camp program.
  • Awarded for presenting best research paper on employee satisfaction, organizational commitment, and motivation of employees working in private organization and NGO.

Technical skills

  • Slack
  • LMS-Salesforce
  • Trello
  • Freshsales
  • Freshdesk
  • Freshwork
  • Metabase
  • Ozonetel
  • xto10x People Cues
  • Sales Navigator
  • Lusha
  • Octopus

Languages

Hindi
English

Interests

Fitness

Reading

Travelling

Art

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats

Timeline

People Advisor II-Senior Representative Operations

CONCENTRIX
07.2025 - Current

Senior Operations Manager

THINK & IMPLEMENT
08.2023 - 03.2025

Senior Placement Manager

CODING NINJAS
09.2021 - 08.2023

ADs Operations Executive

APPMONTIZE MEDIA PVT LTD
03.2021 - 08.2021

Consultant- Recruiting & Sourcing

SUCCESS STORIES
05.2018 - 02.2021

Masters of Business Administration -

Swami Vivekanad Shubharti University

Graduate Diploma-IHR -

Ignou

BA Honors Psychology -

Daulat Ram, DU

High School -

Ryan International School, Rohini

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TANYA RUHELARecruitments and Operations