Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Tanya Shukla

Indore

Summary

Highly skilled in the field of Learning and Development Management with relevant experience in designing, implementing, and evaluating corporate training programs. Possess strong leadership skills for managing a team of trainers and ensuring high-quality learning experiences. Proven ability to drive continuous improvement through innovative learning strategies, resulting in increased employee efficiency and productivity. Familiar with modern technologies used in learning and development to keep pace with evolving industry trends.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Techdome
Indore
10.2023 - Current
  • Strategic Leadership: Solely responsible for aligning HR and L&D functions with company goals, driving continuous growth across teams.
  • E-Learning & Program Development: Designed LMS-based e-learning modules and blended learning courses, boosting engagement by 25%.
  • Needs Assessment & Program Evaluation: Conducted training needs analyses and implemented metrics to evaluate effectiveness, improving training impact by 20%.
  • Budget & Vendor Oversight: Managed L&D budgets and vendor relationships, optimizing resources to scale programs by 30%.
  • Talent Development: Created career pathways and coaching frameworks, enhancing retention and reducing turnover by 25%.
  • DE&I Initiatives: Led DE&I training initiatives, fostering an inclusive culture and raising employee satisfaction by 15%.
  • Project Management: Coordinated onboarding and leadership training, streamlining processes and increasing productivity.

Sr. Manager Client Services & L&D

Teleperformance
Mohali
07.2021 - 07.2022
  • Led training initiatives across 5 regions, increasing team productivity by 22% through tailored learning pathways and Six Sigma Green Belt projects.
  • Developed 3 L&D programs that enhanced DE&I compliance, improving ESAT scores by 15% within the first year.
  • Optimized recruitment and onboarding strategies for high-volume client accounts, leading to a 35% YTD growth in new client onboarding.
  • Site lead and worked effectively as sole L&D for 8000+ Heads and lead Client services end to end for Highest revenue client on the site.

Learning and Development Manager

Teleperformance
Mohali
11.2014 - 06.2021
  • Established the L&D framework for Teleperformance India, standardizing training for 20+ locations.
  • Conducted 80+ leadership workshops, driving a 30% improvement in overall performance for participating departments.
  • Oversaw DE&I training initiatives, creating inclusive workplace policies and diversity metrics for talent evaluation.

Skills

  • Organizational Development
  • Training delivery
  • Learning Management Systems
  • Needs Assessment
  • New Employee Training
  • Team development strategies
  • Stakeholder Management
  • Training material development
  • Course Development
  • Course design
  • Performance monitoring
  • Cross-Functional Team Development

Certification

  • Six Sigma Green Belt
  • Six Sigma Yellow Belt
  • EFT Practitioner Training

Timeline

Human Resources Manager

Techdome
10.2023 - Current

Sr. Manager Client Services & L&D

Teleperformance
07.2021 - 07.2022

Learning and Development Manager

Teleperformance
11.2014 - 06.2021

Similar Profiles

CREATE PROFILE
Tanya Shukla