Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Tanya Sinha

Vancouver

Summary

To devote my skills and knowledge which will be result oriented towards my organization and prepare myself for all the challenges and try to be learning oriented which will help me in my future.

Overview

8
8
years of professional experience

Work History

Localization Specialist

Amazon
Hyderabad
03.2020 - 12.2023
  • Adhered to ethical codes protecting information confidentiality.
  • Developed, implemented and maintained localization processes.
  • Developed tools and techniques that improved the efficiency of the localization process.
  • Created glossaries and translation memories for various projects.
  • Reviewed customer feedback regarding localized versions of products.
  • Tested localized software applications for functionality before their release in different countries and regions.
  • Ensured compliance with industry standards for internationalization and localization practices.

Account Manager

UberEats
Hyderabad
01.2019 - 01.2020
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Incidence response team associate

Uber technology PVT LTD
01.2018 - 01.2019
  • Completed team production and productivity level reports for management
  • Worked hard to learn required tasks quickly to maximize performance.
  • Supervised assembler teams and trained or oriented new employees on procedures.
  • Performed quality assurance checks on products delivered by the team.

Customer Service Associate

Amazon Development Center PVT LTD
Hyderabad
01.2016 - 01.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Resolved customer inquiries in a timely manner.
  • Followed policies and procedures to meet or exceed established performance requirements.

Education

B.TECH - Computer Science

VIDYA JYOTHI INSTITUTE OF TECHNOLOGY, JNTU
Hyderabad
05.2016

Board of Intermediate Education -

NARAYANA JUNIOR COLLEGE
Hyderabad
05.2012

High School Diploma -

ST ANNS GIRLS HIGH SCHOOL
Hyderabad
05.2010

MBA -

University Canada West
Vancouver

Skills

  • Ability to co-operate in a team
  • Realistic and optimistic approach to handling problems
  • I take initiative to improve the things
  • Good communication skills
  • Microsoft Office
  • Oral and Written Communication
  • Critical Thinking
  • Decision-Making

Affiliations

  • Animal welfare, activist and pet parent
  • Planting trees and plant parent

Languages

English
First Language
Hindi
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Bengali
Upper Intermediate (B2)
B2

Timeline

Localization Specialist

Amazon
03.2020 - 12.2023

Account Manager

UberEats
01.2019 - 01.2020

Incidence response team associate

Uber technology PVT LTD
01.2018 - 01.2019

Customer Service Associate

Amazon Development Center PVT LTD
01.2016 - 01.2018

B.TECH - Computer Science

VIDYA JYOTHI INSTITUTE OF TECHNOLOGY, JNTU

Board of Intermediate Education -

NARAYANA JUNIOR COLLEGE

High School Diploma -

ST ANNS GIRLS HIGH SCHOOL

MBA -

University Canada West

Similar Profiles

CREATE PROFILE
Tanya Sinha