Tanzila Khan

• Enhanced client satisfaction with timely project delivery and consistent quality assurance measures.
• Coordinated activities between departments such as finance, legal, and IT to ensure timely delivery of the project without compromising on quality or compliance standards.
• Met project deadlines without sacrificing build quality or workplace safety.

• Provide customized services of accounting, auditing & management of co-operative housing societies with a team of management consultants having knowledge, professional experience and specialized in the field of co-operative housing solutions.
• Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• We were working on applications like Manager.com and CHS Online to manage records.
• Handle any issue related to these applications and solve in the organization or clients.
• Raise concerns with development team in case of any bug or issues with the applications.
• I was also part of the Beta team of CHS online so if there were any new updates or changes on their side, I used to test it before that is launched globally to all their clients.
• Managing the company account and client society billing.
• Giving quotation to prospect clients and following up with them on regular interval and conducting the committee meeting and online society committee elections.
• Managing the team of professional subordinators so that each one is assigned with specific job to visit society on regular basis.
• Monitor the employees and co-ordinate with committee members. I also use to design SOP as per their convenience and within bye laws guidelines in order to streamline the day-to-day work of the Society.
• Supervising the team of registrars who used to handle the society court hearing for convince deed and one on one recovery.
• Making Presentations and reports using MS Office applications like MS Word, Excel, PowerPoint to present to the clients.
• Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
• Analyzed customer feedback and identified areas for improvement to drive business success.

➢ Managing the team of 35 executive along with performing other roles such as Vendor Coordination, Rates and Sold-out dates updating, Package updating on the backend.

➢ Train staff to ensure company standards are always improving and customer service level is achieved.

➢ Provide feedback to managers in regard to any issues or suggestions with respect to new schemes.

➢ Achieve target assigned to the team on a monthly basis.

➢ Ensure the team is trained and the process is developed and streamlined.

➢ Ensure that all MIS reports are generated using the MS office applications and sent on a timely manner to the seniors and making roster.

➢ Worked on applications like CRM to manage the client database.

➢ Keep all the staff informed in case of any downtime of the application or any new features are launched and upgraded in the CRM application.