Tapabrata Bhattacharya
Jamshedpur,JH
Summary
Dynamic operations manager with over 22 years of extensive experience in the non-banking finance sector, specializing in vehicle financing. Currently leading cluster operations for Tata Capital Ltd. in Jharkhand, with a proven track record in optimizing processes and driving performance across multiple teams. Previous roles at esteemed organizations such as L&T Finance, HSBC, and GE Money have honed expertise in operations, credit management, and customer processing. Seeking to leverage comprehensive industry knowledge and leadership skills in a regional or zonal-level operations management role within Kolkata or North Bengal.
Overview
23
23
years of professional experience
Work History
Cluster Operations Manager-Motor Finance-Jharkhand
Tata Capital Ltd
09.2025 - Current
Key Responsibilities
- Team Leadership: Managing a team of 12 Operations Managers and Executives across multiple locations including Jamshedpur, Ranchi, Hazaribagh, Koderma, Bokaro, Dhanbad, and Dumka.
- Process Planning & Implementation: Designing, planning, and implementation of operational processes and policies across the entire cluster to ensure seamless workflow and efficiency.
- Performance Monitoring: Conducting regular monitoring and review of team performance, developing actionable plans, and ensuring alignment with management expectations.
- Training & Development: Providing training to the team on new as well as existing processes and policies to improve operational competency and compliance.
- Operational Oversight: Overseeing daily disbursement and collection authorization reviews to ensure accuracy, timeliness, and adherence to guidelines.
- Issue Resolution: Handling critical sales, collection, and customer-related escalations to ensure quick resolution and customer satisfaction.
- Coordination with Head Office: Collaborating with the Head Office team to implement new processes, best practices, and strategic initiatives.
- Audit Management: Managing and responding to internal and external audit queries, ensuring clarity, transparency, and timely closure.
- Regulatory & Process Compliance: Ensuring adherence to all regulatory requirements as well as mandatory company processes and policies across the cluster.
Zonal / Area Operations Manager
Tata Motors Finance Ltd.
11.2011 - 09.2025
- Overseeing the entire operational and branch administration activities of TMFL- Siliguri Zone comprising of Siliguri, Malda, Cooch Bihar & Islampur branches based at Siliguri West Bengal from Sept 2019 to Sept 2025
- Overseeing the entire operational and branch administration activities of TMFL- North Bengal Branches comprising of Siliguri, Malda, Cooch Bihar & Berhampore branches, based at Berhampore branch West Bengal from Oct 2017 to Sept 2019
- Overseeing the entire operational and branch administration activities of TMFL Kharagpur branch from June 2014 to Oct 2017
- Overseeing the entire operational and branch administration activities of TMFL Kolkata area, based at Kolkata Branch from period Nov 2011 to June 2014
Operations Executive
L & T Finance Ltd.
05.2008 - 11.2011
- Location: Kolkata
HSBC Operations & Processing Enterprise India Pvt Ltd.
04.2006 - 05.2008
- From June 2007 till May 2008 as Credit Officer in Payroll. Location: Kolkata
- From April 2006 till June 2007 as Customer Process Associate in Off roll. Location: Kolkata
MAFOI management Service Pvt Ltd. (SERVICE PROVIDER)
02.2003 - 04.2006
- From October 2004 till April 2006 as Customer Service Representative in G.E. Money Consumer Finance Ltd. Kolkata
- From February 2003 till October 2004 as Customer Care Officer in Reliance Infocomm Ltd. Reliance House, Kolkata.
Office Assistant
Golden Trust Financial Services Ltd.
07.2002 - 02.2003
Education
B.COM(H) -
South City College
01.2001
I.S.C. - undefined
Orient Day School
01.1998
I.C.S.E. - undefined
M.P.Birla.F.H.S.School
01.1996
Skills
- Regulatory & Compliance Knowledge
- Product Knowledge
- Leadership & Team Management
- Communication & Interpersonal skills
- Problem Solving & Decision making
- Customer Relationship management
- Technological Proficiency
- Adaptability & Resilience
Additional Information
1 Total Experience: 22 years
2 Current Industry: Non-Banking Finance Company-Vehicle Financing.
3 Current Job Role: Cluster Operations Manager- Motor Finance- Jharkhand
4 Current Grade: Manager- M3
5 Current Location: Jamshedpur- Hans Stoher Road
6 Current CTC: 14 Lakhs pa
7 Current Company: Tata Capital Ltd( from May 2025- prior to the period under Tata Motors Finance Ltd.)
8 Previous Job Roles: Operations / Credit /CPA
9 Previous Companies: L&T Finance Limited, HSBC, GE Money, Reliance Infocomm & GTFS
10 Preferred Job Role: Regional/ Zone / Cluster Operations Manager
11 Preferred Location: Kolkata
12 Preferred Salary: Negotiable based on the overall compensation package
Affiliations
I hereby declare that all the details given above are true to the best of my knowledge and belief.
Dated: 01.12.2025
Place: Jamshedpur
PERSONAL INFORMATION
Languages: English, Hindi & Bengali.
Timeline
Cluster Operations Manager-Motor Finance-Jharkhand
Tata Capital Ltd
09.2025 - Current
Zonal / Area Operations Manager
Tata Motors Finance Ltd.
11.2011 - 09.2025
Operations Executive
L & T Finance Ltd.
05.2008 - 11.2011
HSBC Operations & Processing Enterprise India Pvt Ltd.
04.2006 - 05.2008
MAFOI management Service Pvt Ltd. (SERVICE PROVIDER)
02.2003 - 04.2006
Office Assistant
Golden Trust Financial Services Ltd.
07.2002 - 02.2003
I.S.C. - undefined
Orient Day School
I.C.S.E. - undefined
M.P.Birla.F.H.S.School
B.COM(H) -
South City College