TAPABRATA SENGUPTA
RESTAURANT MANAGER 7890012041
KOLKATA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Restaurant Manager
K-HOSPITALITY (GLOBAL KITCHEN LLP) (BRAND - COFFEE BEAN AND TEA LEAF /HAAGEN DAZS/Q33 AND CAFECCINO)
KOLKATA
02.2020 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Actively participated in ongoing customer service programs.
- Carefully interviewed, selected, trained and supervised staff.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set clear expectations and created positive working environment for employees.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Taking care of multiple outlets operations for 5 different location.
- Maintain standard operation procedure.
- Led and directed team members on effective methods, operations and procedures.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- P&L/Food cost and budget.
Restaurant General Manager
DEVIYANI INTERNATIONAL (SOUTHCITY FOOD COURT )
KOLKATA
03.2019 - 12.2019
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Carefully interviewed, selected, trained and supervised staff.
- Cash management for over all food court operation
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- P&L ,food cost and budget .
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
Assistant Restaurant Manager
K-HOSPITALITY (GLOBAL KITCHEN LLP ) BRAND Q33
KOLKATA
05.2016 - 10.2018
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times .
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Assistant Restaurant Manager
PAN INDIA FOOD SOLUTION PRIVATE LIMITED (BRAND COFFEE BEAN AND TEA LEAF )
DELHI /CHANDIGARH/KOLKATA
07.2012 - 04.2016
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Assistant Cafe Manager
CAFE COFFEE DAY
GUWAHATI/KOLKATA
05.2010 - 05.2012
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
Education
Bachelor Degree in Hotel Management - Hotel Management
SUBHASH BOSE INSTITUTE HOTEL MANAGEMENT
KOLKATA 05.2006 - 06.2009
High School Diploma -
HOOGHLY BRANCH GOVT SCHOOL
HOOGHLY 03.2004 - 03.2006
10th WB Board of Secondary Education - 10th WB Board of Secondary Education
MNN HIGH SCHOOL
COOCHBEHAR 03.2003 - 03.2004
Skills
Performance improvement
Staff Management
Business operations expertise
Passion for customer satisfaction
Food service background
Inventory control and record keeping
Operations management
Budgeting
Point of Sale (POS) system operation
Accomplishments
Best performance in F&B department during training period (Restaurant and coffee shop)
Achieved 6 month constantly monthly target in coffee bean and tea leaf in kolkata .
Internship
VOCATIONAL TRAINING F&B
INDUSTRIAL TRAINING ALL MAJOR FOUR DEPARTMENT
Additional Information
Fathers name : Subhabrata Sengupta
Date of Birth: 23.11.1988
Marital status : Marraid
HOBBIES
PLAYING FOOTBALL
WATCING FOOTBALL MATCHES
LISTING TO MUSIC
Certification
FSSAI FOSTAC COVID 19 GUIDLINES FOR FOOD HANDLERS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
K-HOSPITALITY (GLOBAL KITCHEN LLP) (BRAND - COFFEE BEAN AND TEA LEAF /HAAGEN DAZS/Q33 AND CAFECCINO)
02.2020 - Current
Restaurant General Manager
DEVIYANI INTERNATIONAL (SOUTHCITY FOOD COURT )
03.2019 - 12.2019
Assistant Restaurant Manager
K-HOSPITALITY (GLOBAL KITCHEN LLP ) BRAND Q33
05.2016 - 10.2018
Assistant Restaurant Manager
PAN INDIA FOOD SOLUTION PRIVATE LIMITED (BRAND COFFEE BEAN AND TEA LEAF )
07.2012 - 04.2016
Assistant Cafe Manager
CAFE COFFEE DAY
05.2010 - 05.2012
Bachelor Degree in Hotel Management - Hotel Management
SUBHASH BOSE INSTITUTE HOTEL MANAGEMENT
05.2006 - 06.2009
High School Diploma -
HOOGHLY BRANCH GOVT SCHOOL
03.2004 - 03.2006
10th WB Board of Secondary Education - 10th WB Board of Secondary Education
MNN HIGH SCHOOL
03.2003 - 03.2004