Tapan Das
Kolkta
Summary
Highly energetic, hardworking food and beverage attendant, well-versed in preparing food and service areas, taking customer orders, and operating POS systems to ring up purchases. Comfortable working in fast-paced, thriving food establishments. Skilled in diverse food preparation and serving tasks, with experience spanning from kitchen prep to customer service. Possess strong organizational skills, the ability to work efficiently under pressure, and a commitment to maintaining high hygiene and quality standards. Contributed positively to team dynamics and consistently received positive feedback for speed and accuracy in fulfilling orders.
Energetic and reliable professional with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cluster Manager
B9 Beverages pvt. Ltd
Kolkata
07.2020 - Current
- Reporting to Vice presidents-Sales
- Handling distributors in West Bengal & North East
- Credit management and collection
- Depot-wise stock planning, allocation, maintaining the DOS & Excise/Bevco-related matters Drive Secondary and Primary volume with high accuracy
- Driving profitability through high profitability SKUs and premium mix
- Team size of 3-Associate Managers, 6- 6-Sales Officers & TM reporting to me
- Brand trial in premium on-premises and Traditional On channel
- Team development through a job coaching day-to-day
- Monitoring team performance with required supporting data points as business tools to help them to drive the business in a correct manner for faster growth
Area Sales Manager
Carlsberg India Pvt Ltd
Bangalore
01.2011 - 06.2020
- Responsible for primary and secondary volume, profitability, and net sales revenue. Brand and SKU-wise forecasting planning
- Develop a scorecard system to continuously measure sales progress, category, and brand performance across key dimensions on key target attitudes and perceptions.
- Analyze the competitor's performance and find new opportunities in the market
- Effectively communicate key activities to field sales teams in a timely manner
- Image building through focused Events, Promotions and Activities
- Planning and executing plans for consumers, customers, and trade to achieve sales targets and create brand pull.
- Maintenance of all data, such as weekly and monthly sales track sheets, targets, achievements, and outlet history of the cluster
- Providing business solutions to customers that are cost-effective.
- Coaching, reviewing, directing and monitoring Team performance, ensuring they progress in their roles, andpreparing them for future opportunities
- Conduct monthly team meetings to ensure alignment as well as consistency of message and method across the State geography
Senior Customer Consultant Ho Re Ca Sales
Metro Cash & Carry India Pvt Ltd
Bangalore
09.2007 - 12.2010
- Servicing the category for hotels, restaurants, and caterers (B2B business) in Kolkata, developing and maintaining the accounts in the category.
- Developing and maintaining the accounts in the category.
- Accountable for sales and customer complaint resolution.
- Providing business solutions to cost-effective customers
- Activation program – by communication and personal visits.
- Daily responsibilities like feeding Customer Call Sheet, Consumption Sheet and updating customer Profile
- Analysing all the Ho-Re-Ca customer category data
- Data scrubbing for buying, non-buying, and low-frequency buying customers
F&B Captain
The Park Hotel
Bangalore
04.2006 - 08.2007
- Adhered to all company policies regarding responsible alcohol service practices
- Delivered food orders to tables promptly and correctly
- Stocked supplies, such as silverware, napkins, condiments, and other items as needed
- Inspected dishes prior to serving guests for presentation accuracy and correct order
- Provided excellent customer service by proactively addressing customer complaints and concerns
- Performed opening and closing duties such as setting up the dining room or restocking supplies at the end of the shift
- Coordinated with chefs regarding food preparation times to ensure meals are served on time
- Ensured compliance with health and safety regulations in all areas of the restaurant
- Worked closely with waitstaff to ensure smooth flow of operations in the restaurant
- Supervised and trained new staff on food safety regulations, customer service standards and F&B operations
Front Office Assistant and F&B Service
Vainguinim Valley Resort
Goa
12.2005 - 03.2006
- Answered incoming calls, responded to voicemails and transferred calls as needed
- Greeted customers and provided assistance with inquiries
- Maintained a clean front office environment, including lobby area
- Welcomed large volume of guests and improved overall customer service.
F&B Server
HOTEL Combaremare
Shimla
04.2004 - 10.2005
- Greeted customers promptly and courteously as they arrived at the restaurant
- Consistently provided friendly and attentive service that made guests feel welcome and appreciated
- Delivered food to tables, ensured correct food was served to each customer, and checked back with customers to ensure satisfaction
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Attended pre-shift meetings discussing specials of the day along with any changes in menu items
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Addressed complaints to kitchen staff and served replacement items
Hotel Management Trainee
Nizmar Resort , Goa
Goa
10.2003 - 04.2004
- I developed the skills and practical knowledge during the training period
- Learn all departments as per the schedule by institutions
- How to serve the food and beverages in the fine dining restaurant as per the hotel standard
- Learn table layout, food pairing, and beverage knowledge.
- Ensure the efficient functioning of the hotel operations.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Attended daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges
Education
High School Diploma -
Metro School of Hotel Management
Kolkata09-2003
GED -
West Bengal Youth Computer Training Centre
Kolkata 02-2001
Bachelor of Arts - English Education
Calcutta Unversity
Kolkata 12-1999
Skills
- Food safety
- Order management
- Service standards
- Menu knowledge
- Supply restocking
- Customer service
- Time management
- Team collaboration
- Wine pairing
- Menu development
- Table setting
- Order taking
- Fine-dining expertise
- Hygiene standards
- Table setting proficiency
- Inventory management
- Dining room organization
- Kitchen support
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Hotel Management
- CITA WEST BENGAL BOARD,MS Office, MS Excel and Power Point
Technological Proficiencies
- Microsoft Office
- Microsoft Excel
- Power Point
Personal Details
Date of Birth: Oct 18,1976
Civil Status: Married
Language Known: English, Hindi & Bengali.
Timeline
Cluster Manager
B9 Beverages pvt. Ltd
07.2020 - Current
Area Sales Manager
Carlsberg India Pvt Ltd
01.2011 - 06.2020
Senior Customer Consultant Ho Re Ca Sales
Metro Cash & Carry India Pvt Ltd
09.2007 - 12.2010
F&B Captain
The Park Hotel
04.2006 - 08.2007
Front Office Assistant and F&B Service
Vainguinim Valley Resort
12.2005 - 03.2006
F&B Server
HOTEL Combaremare
04.2004 - 10.2005
Hotel Management Trainee
Nizmar Resort , Goa
10.2003 - 04.2004
- Hotel Management
- CITA WEST BENGAL BOARD,MS Office, MS Excel and Power Point
High School Diploma -
Metro School of Hotel Management
GED -
West Bengal Youth Computer Training Centre
Bachelor of Arts - English Education
Calcutta Unversity
Similar Profiles
Yash KalraYash Kalra
Regional Sales Executive at William Grant & Sons India Pvt. Ltd.Regional Sales Executive at William Grant & Sons India Pvt. Ltd.
Bhuvan WankarBhuvan Wankar
Head Brewer at Regent Breweries Pvt. Ltd.Head Brewer at Regent Breweries Pvt. Ltd.
Shivangi AlakhShivangi Alakh
Senior Manager - Human Capital at Yulu Bikes Pvt LtdSenior Manager - Human Capital at Yulu Bikes Pvt Ltd