Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tapan Kumar Maji

Team Leader - Operation
Asansol

Summary

Experienced with leading customer service teams to achieve high standards. Utilizes expertise in problem-solving and team development to enhance service quality. Track record of implementing process improvements and fostering collaborative environments.

Customer service professional committed to excellence and results. Extensive background in managing high-performing teams and driving customer satisfaction. Known for collaborative leadership and adaptability in dynamic environments. Proficient in conflict resolution and process improvement. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Customer Service Team Lead

Teleperformance
Kolkata
12.2023 - 02.2025
  • Led a team of customer service representatives to ensure exceptional customer experiences and build strong relationships.
  • Implemented problem-solving strategies to address customer inquiries and concerns effectively.
  • Utilized effective team leadership skills to drive performance and achieve customer satisfaction goals.
  • Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Propelled market share to surge ahead of competitors and earn # 2 ranking.

Customer Service Representative

Teleperformance
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Csa

Fusion BPO Services
01.2022 - 02.2023

Education

Diploma of Education - Metallurgical Engineering

KAZI NAZRUL UNIVERSITY
Asansol, India
01.2019 - 12.2022

Skills

Team leadership

Timeline

Customer Service Team Lead

Teleperformance
12.2023 - 02.2025

Csa

Fusion BPO Services
01.2022 - 02.2023

Diploma of Education - Metallurgical Engineering

KAZI NAZRUL UNIVERSITY
01.2019 - 12.2022

Customer Service Representative

Teleperformance
Tapan Kumar MajiTeam Leader - Operation