Tapan Kumar Mishra
Store head I Expert in Retail operations I Driving Sales Growth & Team Success I Customer Centric Retail Leader I Retail strategy Expert I Results-Driven Leader I Talent Development
New Delhi
Summary
A results-driven and multi-faceted retail leader with a strong track record in Store Operations, Shrink Management, and People Development. Proven ability to drive operational excellence, reduce losses, and build high-performing teams. Seeking a senior-level role with a reputed organization to deliver strategic impact and sustainable growth.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Store Manager
Reliance Digital (Reliance Retail)
02.2013 - Current
- Managed large teams and facility, optimally ensuring continuous improvement in top line.
- Budgeting, revenue forecasting and consumption controls.
- Achieving and exceeding the targets set for the store on agreed variables [Sales, Margins, and quantity.
- Developing sales plans to achieve the targets. Communicating the plan and targets to the sales staff and monitoring the achievements.
- Increasing the top line of the store and effectively controlling the bottom line.
- Ensure that margin on sale plan is achieved within the agreed price strategy. Controlling the MOP set by the company.
- Implementing measures of cost control & developing new avenue for promoting the business.
- Improving store presentation by monitoring the layout and interiors of the store. Ensures that the space allocated for each item is sufficient to display & holding stock for a desired period.
- Cluster SPOC for managing & coordinating with category, drive NPI, Marketing promotion download and driving various initiative in the cluster.
- Growth Path: Feb'12 - Sep'16: Assistant Manager, Oct'16 - Sep'22 Store Manager, Sep'22-Aug'23 - Regional JIO coordinator, Aug'23- Present - Store Manager
Role: Stores Operations (Store Head)
The X-Cite Stores (YAAS / Alghanim) CDIT
10.2011 - 01.2013
- stores operations, drive sales, manage inventory, and ensure top-tier customer service. Lead and train staff to optimize performance and maintain an organized, engaging shopping experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Team Leader, Sales Operations (Fashion Apparel)
Future Group- BigBazaar
08.2009 - 09.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Strategic Management For Corporate Leaders
IIM Calcutta
Calcutta 04.2001 -
MBA - Marketing Management
Madurai Kamaraj University
New Delhi08-2015
BBA - Retail Operations Management
Madurai Kamaraj University
New Delhi04.2012
HSE 12th - Commerce
West Bengal Council of Higher Secondary Education
Howrah 04.2001 -
No Degree - 10th Madhyamik
West Bengal Board of Secondary Education
Howrah 04.2001 -
Skills
Strategic Business Planning / Operations
Awards
Best People Management Award, Best Store manager award, Awarded for KPIS drive, Best RCP PAN India, Paper Finance penetration
Highlights
- Improved the store operational compliance for The Reliance Digital. Increased the compliance score from 72% to 91.33%.
- Developed 10 Assistant manager and 15 Department Manager at RDRL.
- Improved the store attrition from 98% to less than 40%.
- Highest Google rating for the store I have managed
- Outstanding Voice of customer score
Timeline
Store Manager
Reliance Digital (Reliance Retail)
02.2013 - Current
Role: Stores Operations (Store Head)
The X-Cite Stores (YAAS / Alghanim) CDIT
10.2011 - 01.2013
Team Leader, Sales Operations (Fashion Apparel)
Future Group- BigBazaar
08.2009 - 09.2011
Strategic Management For Corporate Leaders
IIM Calcutta
04.2001 -
HSE 12th - Commerce
West Bengal Council of Higher Secondary Education
04.2001 -
No Degree - 10th Madhyamik
West Bengal Board of Secondary Education
04.2001 -
MBA - Marketing Management
Madurai Kamaraj University
BBA - Retail Operations Management
Madurai Kamaraj University
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