Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Tapan Ruparel

Branch Manager HDFC Bank
Mumbai,Maharashtrs

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Assistant Vice President with over 4 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations.


Strengths include financial administration, team leadership.


Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.



Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance.



Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
3
3
Languages

Work History

Branch Manager

HDFC Bank
Mumbai, Maharashtra
04.2019 - Current
  • Boosted sales and customer loyalty through incentive programs.
  • Launched new training program to boost employee skills and staff retention rate.
  • Engaged employees in business processes with positive motivational techniques.
  • Gathered and reviewed customer feedback to improve operations.
  • Complied with regulatory guidelines and requirements.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Assessed employee performance and developed improvement plans.

Relationship Manager

HDFC Bank
Mumbai, Maharashtra
04.2014 - 03.2019
  • Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Assisted customers with opening accounts and signing up for new services.
  • Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
  • Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
  • Developed strategic plans for day-to-day financial operations.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Teller

HDFC Bank
Mumbai , Maharashtra
06.2010 - 03.2014
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Developed and maintained courteous and effective working relationships.
  • Increased customer satisfaction by resolving issues.

Education

Bachelor Of Commerce -

K J Somaiya Arts And Commerce
Mumbai
07.2002 - 07.2007

Skills

    Sales professional

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Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.

Certification

MDRT Qulifier Florida

Interests

Cricket

Timeline

Branch Manager

HDFC Bank
04.2019 - Current

MDRT QUALIFIER Sydney

12-2018

MDRT QUALIFIER LA

12-2017

MDRT Qulifier Florida

12-2016

Relationship Manager

HDFC Bank
04.2014 - 03.2019

Teller

HDFC Bank
06.2010 - 03.2014

Bachelor Of Commerce -

K J Somaiya Arts And Commerce
07.2002 - 07.2007

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Tapan RuparelBranch Manager HDFC Bank