Cricket
Tapan Ruparel
Branch Manager HDFC Bank
Mumbai,Maharashtrs
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Assistant Vice President with over 4 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations.
Strengths include financial administration, team leadership.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Branch Manager
HDFC Bank
Mumbai, Maharashtra
04.2019 - Current
- Boosted sales and customer loyalty through incentive programs.
- Launched new training program to boost employee skills and staff retention rate.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Assessed employee performance and developed improvement plans.
Relationship Manager
HDFC Bank
Mumbai, Maharashtra
04.2014 - 03.2019
- Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Assisted customers with opening accounts and signing up for new services.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Developed strategic plans for day-to-day financial operations.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Teller
HDFC Bank
Mumbai , Maharashtra
06.2010 - 03.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
Education
Bachelor Of Commerce -
K J Somaiya Arts And Commerce
Mumbai 07.2002 - 07.2007
Skills
Sales professional
Relationship building and management
Business development expertise
Friendly
Relationship Management
Financial services
Verbal/written communication
Financial Advising
Goals and performance
Background in mutual funds, stocks, bonds and investments
Staff Training
Resourceful nature
Approachable
Proficient in MS Office
Strong team-builder
MDRT QUALIFIER FOR 3 TIMES
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
Certification
MDRT Qulifier Florida
Interests
Timeline
Branch Manager
HDFC Bank
04.2019 - Current
MDRT QUALIFIER Sydney
12-2018
MDRT QUALIFIER LA
12-2017
MDRT Qulifier Florida
12-2016
Relationship Manager
HDFC Bank
04.2014 - 03.2019
Teller
HDFC Bank
06.2010 - 03.2014
Bachelor Of Commerce -
K J Somaiya Arts And Commerce
07.2002 - 07.2007