Tapan Kumar Barik

Work History

IT Manager

Envogue Furnishings India Pvt Ltd

New Delhi

11.2008 - Current

Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw IT department operations and training.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Created and terminated user's accounts from start to finish in business applications.
Customized and repaired technology based on staff requests.
Communicated with executive team and Director to maximize development efficiencies and resolve technology issues.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Coordinated technical training and personal development classes for staff members.
Guided organizational technology strategy and roadmaps.
Assisted in development of long-term strategies to grow department and resources.
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Demonstrated familiarity with latest hardware, software and networking technology.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Built, repaired and installed computer-related hardware based on deployment procedures.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Updated customers and senior leaders on progress and roadblocks.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Communicated regularly with customers concerning data exchange and technology integration.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Oversaw development and implementation of improvements to support and network operations.

Project Manager

Floor & Furnishings India Pvt Ltd

Gurgaon

09.2004 - 09.2008

Developed and initiated projects, managed costs, and monitored performance.
Identified plans and resources required to meet project goals and objectives.
Achieved project deadlines by coordinating with contractors to manage performance.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Managed projects from procurement to commission.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Drafted project reports to identify successful outcomes, insights and future recommendations.
Coordinated material procurement and required services for projects within budget requirements.
Developed and implemented strategic project plans to meet business objectives.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Provided detailed project status updates to stakeholders and executive management.
Negotiated and managed third-party contracts related to project deliverables.
Prepared and submitted project invoices for review and approval.
Developed and implemented project plans and budgets to ensure successful execution.
Facilitated workshops to collect project requirements and user feedback.
Monitored project progress, identified risks and took corrective action as needed.
Reported regularly to managers on project budget, progress and technical problems.
Analyzed project performance data to identify areas of improvement.
Recruited and oversaw personnel to achieve performance and quality targets.
Sourced, vetted and managed vendors needed to accomplish project goals.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Maintained open communication by presenting regular updates on project status to customers.

Inventory Control Assistant Manager

Jorjy International Pvt Ltd

New Delhi

01.2002 - 09.2004

Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
Inventoried warehouse stock on monthly, quarterly and annual basis.
Collaborated with other departments within facility to educate and understand how functions affect inventory.
Memorized facility layout and located products.
Traced item history to determine reason for discrepancies between inventory and stock control records.
Managed multiple complex inventory activities and client-driven projects.
Maintained control of cycle counts, physical inventory and discrepancy research.
Motivated and managed performance, activities and responsibilities of Inventory Control Team.
Processed damaged goods and completed wasted inventory paperwork.
Cross-referenced invoices and supplies for reporting accuracy.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Raised property accuracy and accountability by creating new automated tracking method.
Trained new employees on proper protocols and customer service standards.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reported issues to higher management with great detail.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Mitigated business risks by working closely with staff members and assessing performance.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assisted in recruiting, hiring and training of team members.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced operational risks while organizing data to forecast performance trends.
Interacted well with customers to build connections and nurture relationships.
Implemented business strategies, increasing revenue and effectively targeting new markets.

Dispatch Assistant

Ceat Tyre Ltd

Bangalore

01.2000 - 12.2002

Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Minimized cost of operations by optimizing routes for drivers to align with budget.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Generated reports to track deliveries and maintain proper records and documentation.
Analyzed customer feedback and provided solutions to improve customer service.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Received new orders, prepared documentation, and assigned personnel.
Communicated with customers to provide delivery updates and resolution.
Provided customers with information on products and services.
Utilized customer feedback to improve customer service.
Monitored flow of paperwork and directed information to appropriate departments.
Preserved accurate records of dispatched orders, deliveries and receipts.
Managed customer accounts and invoicing.
Monitored and tracked dispatch communication systems.
Tracked and monitored vehicle performance and maintenance.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Monitored vehicle locations to coordinate timely arrivals.
Assisted in resolving customer complaints and grievances.
Developed and implemented customer service policies and procedures.
Answered phone calls and responded to customer emails.
Scheduled and organized delivery routes.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Scheduled deliveries and pickups according to customer needs.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Summary

Overview

Work History

IT Manager

Project Manager

Inventory Control Assistant Manager

Dispatch Assistant

Education

Bachelor of Science - BCA

Skills

Timeline

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