Tapas Das

• Operational Management: Oversee daily operations across multiple locations, ensuring efficient and effective processes.
• Team Leadership: Manage and mentor a team of 50+ employees, providing training and support to enhance performance and productivity.
• Logistics Coordination: Coordinate logistics and supply chain activities to ensure timely delivery and inventory management.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to achieve targets.
• Customer Service: Ensure high levels of customer satisfaction by addressing and resolving operational issues promptly.
• Process Improvement: Identify opportunities for process enhancements and lead initiatives to streamline operations and reduce costs.
• Compliance and Safety: Ensure all operations comply with company policies, industry regulations, and safety standards.

Key Achievements:

• Successfully increased operational efficiency by 20% through implementation of lean management techniques.
• Reduced delivery time by 15% by optimizing route planning and warehouse processes.
• Enhanced team productivity by 25% through targeted training programs and performance incentives.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness

Sales Management: Led the sales team to achieve and exceed sales targets through effective strategies and customer engagement.

Business Development: Developed and executed business plans to drive growth and profitability within the department.

Inventory Management: Oversaw inventory levels, ensuring optimal stock availability and minimizing excess or obsolete inventory.

Loss Prevention: Implemented measures to reduce shrinkage and losses, enhancing overall profitability.

Customer Service: Maintained high standards of customer service, addressing customer inquiries and resolving issues to ensure satisfaction.

Staff Training and Development: Recruited, trained, and managed staff, fostering a motivated and high-performing team.

Financial Reporting: Monitored financial performance, prepared reports, and provided insights to senior management for decision-making.

Key Achievements:

• Boosted departmental sales by 30% through targeted marketing campaigns and customer loyalty programs.
• Successfully reduced inventory shrinkage by 15% by implementing robust loss prevention strategies.
• Improved customer satisfaction scores by 20% by enhancing service quality and staff training initiatives.
• Increased departmental efficiency by streamlining processes and adopting best practices.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends