Tapas Garai
Hotel Industry
Katwa
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
The Lalit Great Eastern Kolkata
Kolkata
02.2023 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed unique events and special promotions to drive sales.
Business Manager
Absolute Barbecue
Hyderabad
02.2022 - 02.2023
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Asst Food and Beverage Manager
Valvan Village Resort
Lonavla
04.2016 - 01.2022
Restaurant Manager
Malaika Beach Resort By Royal Orchid
Mwanza
02.2015 - 01.2016
Asst Manager (F&B)
Lords Plaza
Ankleshwar
12.2013 - 01.2015
Food and Beverage Executive
Le Royale
Pune
08.2008 - 12.2013
Guest Service Associate
Hotel Aurora Towers
Pune
04.2007 - 08.2008
Education
Three Years Diploma - Hotel Management
School Of Indian Hotel Management
Kalyani, West Bengal 04.2004 - 02.2007
Skills
Performance improvement
Marketing and advertising
Point of Sale (POS) system operation
Operations management
Cost-controls
Staff Management
Inventory control and record keeping
Timeline
Restaurant Manager
The Lalit Great Eastern Kolkata
02.2023 - Current
Business Manager
Absolute Barbecue
02.2022 - 02.2023
Asst Food and Beverage Manager
Valvan Village Resort
04.2016 - 01.2022
Restaurant Manager
Malaika Beach Resort By Royal Orchid
02.2015 - 01.2016
Asst Manager (F&B)
Lords Plaza
12.2013 - 01.2015
Food and Beverage Executive
Le Royale
08.2008 - 12.2013
Guest Service Associate
Hotel Aurora Towers
04.2007 - 08.2008
Three Years Diploma - Hotel Management
School Of Indian Hotel Management
04.2004 - 02.2007