Tapas Maity
Banking Professional
Kolkata
Summary
Dynamic Operations Manager with a proven track record at HDFC Bank, excelling in strategic planning and process improvement. Enhanced customer satisfaction and reduced operational costs through effective team leadership and automation. Skilled in management information systems and employee motivation, fostering a culture of accountability and high performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
HDFC Bank
09.2013 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
MBA - Banking And Finance (Dual Specialization)
04.2001 -
Masters Done with Dual Specialization from NMIMS under working experience diploma course from 2021-2023 with 7.8 gpa
Bachelor of Commerce - Commerce
04.2001 -
Successfully completed graduation with Bachelors of Commerce from Calcutta University affiliated college with an aggregate GPA of 5.1.
High School Diploma -
04.2001 -
Completed Higher secondary from CBSC Affiliated school with and aggregate of GPA of 6.8.
High School Diploma -
04.2001 -
Completed Matriculation from Julien Day School with an aggregate GPA of 7.8.
Skills
Management information systems
Accomplishments
- Earned “Silver Star” Award with certificates for achieving desired results with efficient work and driving the team effectively to accomplish organizations goal.
- Supervised team of 27 staff members efficiently with effective results.
- Saved the company ₹28 lakhs approx by presenting ACH which were pending for presentation with NPCI for more than a month.
- Collaborated with team of IT , Product,Policy ,Credit and other stakeholders in the development of Pennant Application and Lentra Application.
Additional Information
Flexible in nature to work anywhere and also have the capability to turn the table with a decade experience all together for organizations benefit.
Timeline
Operations Manager - HDFC Bank
09.2013 - Current
- MBA, Banking And Finance (Dual Specialization)
04.2001 -
Seth Anandram Jaipuria College - Bachelor of Commerce, Commerce
04.2001 -
Sudhir Memorial School - High School Diploma,
04.2001 -
Julien Day School - High School Diploma,
04.2001 -