Tapas Kumar Pradhani

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Designing and implementing various strategies Display, Customer Interaction, Promotional Schemes/Marketing Campaigns to improve the footfall and profits, managing a team of staff members.
• Ensures for LFL growth of the store.
• Controlling shrinkage s by doing PIHV every day and delivered 100% inventory on stock take every time.
• Coached and zoned employees to their assigned department and assisted clients and ensured they were taken care of. Encouraged teamwork and was known for taking initiative.
• Responsible for writing monthly schedules, calculating revenue, counter and personal goals and creating events/strategies that directly impacted the stores overall business performance.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.

● Provide a high standard of customer service, taking feedback from customers about store, merchandise, service.

● Developed a sound understanding of retail selling principles, received excellent work experience from reporting manager.