Tapaswini Mohanty
Tech Support
Noida
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Senior Technical Support Engineer
HARMAN Connected Services Corporation India Pvt. Ltd.
Noida
01.2022 - 04.2023
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
Technical Support Representative
BETSOL India Pvt. Ltd.
Bangalore
11.2020 - 04.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Senior Transaction Risk Investigator
Amazon India
Bangalore
11.2018 - 07.2019
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Worked on the part of sellers to prevent and listing of counterfeit goods listings.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations.
Technical Support Representative
Pole To Win India Pvt. Ltd.
Bangalore
12.2015 - 02.2018
- Providing technical support for a game on all the available platforms like PS3, PS4 and PC.
- Responded to chats and emails for any technical support needs specific to a game.
- Used ticketing systems to manage and process support actions and requests.
Education
10th Board - Matric
SSVM
Bhadrak, Odisha 08.2000 - 03.2008
B.Tech - Electronics And Instrumentation Engg.
Institute of Technical Education & Research
Bhubaneswar 08.2011 - 06.2014
Diploma - Electronics And Telecommunications
Barapada School of Engg.
Bhadrak, Odisha 09.2008 - 04.2011
Skills
IT Infrastructure Planning
undefinedTimeline
Senior Technical Support Engineer
HARMAN Connected Services Corporation India Pvt. Ltd.
01.2022 - 04.2023
Technical Support Representative
BETSOL India Pvt. Ltd.
11.2020 - 04.2021
Senior Transaction Risk Investigator
Amazon India
11.2018 - 07.2019
Technical Support Representative
Pole To Win India Pvt. Ltd.
12.2015 - 02.2018
B.Tech - Electronics And Instrumentation Engg.
Institute of Technical Education & Research
08.2011 - 06.2014
Diploma - Electronics And Telecommunications
Barapada School of Engg.
09.2008 - 04.2011
10th Board - Matric
SSVM
08.2000 - 03.2008
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