Tapaswini Pati

• Lead HR operations, overseeing talent acquisition, employee relations, benefits administration, and performance management of employees
• Develop and implement HR policies and procedures that ensure compliance with labor laws and company standards
• Collaborate with department heads to identify staffing needs and implement effective recruitment strategies
• Manage operational processes, including workflow optimization, vendor negotiations, and budget management, ensuring operational efficiency and cost savings
• Implement training and development programs that enhance employee skills and performance, contributing to organizational growth
• Lead change management initiatives during company restructuring, ensuring smooth transitions and minimal disruption to operations
• Coordinated day-to-day operations, streamlining office workflows and improving efficiency by implementing new processes and tools
• Manage HR and operational activities of employees, ensuring alignment with organizational goals
• Manage employee relations and provide guidance to resolve workplace conflicts
• Manage day-to-day meetings and check all the client details with employees for a smooth process.

• Responsible for the financial, administrative, and accounting control of the organization, watching over the correct financial management
• Lead office operations for a team, ensuring smooth functioning of day-to-day activities
• Work on software like Salesforce, CMR Payroll, etc
• Manage human resources
• Recruiting employees from Naukri and doing their joining process
• Provide direct executive support to C-suite leaders, handling calendar management, travel coordination, and correspondence
• Validation of the employee's overtime work pay slips validation
• Prepare salary and calculate employee sales bonus/performance incentives
• Discipline control of the department
• Oversee office inventory, vendor relationships, and procurement, negotiating favorable terms and ensuring timely supply delivery
• Team management
• Develop and maintain efficient records management systems to support company audits and reporting requirements
• Manage and supervise the financial resources of the organization to develop the company activity in the best conditions of cost, liquidity, profitability, and security
• Prepare company profit and loss statement
• Manage Many hotel's membership programs membership administration and accounts work Eg: Hotels like ITC Hotel, TAJ Hotel, Hyatt Hotels, The Westin Hyderabad, and The Sheraton Hyderabad
• Management of the Personal Data Protection Law: signature protection, backup data.

• Awarded Best Performer in customer support/service (continuously six times).
• Well-versed in customer support (Inbound) and mentoring new joiners.
• Handled escalated complaints with professionalism, ensuring timely resolution.
• Strong Rapport building skills with Team
• Evolve a more effective work process for improving customer interactions.
• Handling Escalation calls of customers and confirming customer satisfaction, tracking & ensuring closure of complaints.
• Preparing MIS reports.
• Good analytical and process skills.
• Good interpersonal skills.
• Sincere, dynamic, hard-working, challenge-facing personality with a strong work ethic.