Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tapaswini Ray

Bengaluru,KA

Summary

Results-driven insurance professional with a proven track record in insurance operations, specializing in claims management, policy administration, and process enhancement. Adept at fostering collaboration, ensuring seamless teamwork, and adapting to evolving requirements. Proactive and goal-oriented, recognized for reliability, adaptability, and swift learning. Committed to leveraging expertise and time management skills to drive team success and contribute to organizational growth

Overview

9
9
years of professional experience

Work History

Loan Authorizer

HDFC Bank
03.2022 - 09.2022
  • Reviewing loan applications, verifying customer details, and ensuring compliance with bank policies.
  • Evaluating the borrower's financial standing and repayment capability.
  • Authorizing loan amounts based on valuation and ensuring timely disbursal.
  • Ensuring all regulatory guidelines are met and maintaining proper records.
  • Guiding customers through the loan process and addressing queries.

Data Operation Specialist

AXA Business Services Private
01.2014 - 01.2020
  • Provided excellent service in the Insurance back office support
  • Identified customer requirements and complaints to assist them effectively.
  • Ensured prompt follow up actions on all enquires and issues.
  • Resolved problems proactively to ensure timely delivery of service.
  • Performed Quality checks for the team and shared feedback with the servicers.
  • Planned and manage the team in absence of team leader in terms of Work queue, Queries, team meetings etc.
  • Helped in preparing compliance related documents and maintain the same.
  • Helped the team in generating process improvement ideas & contributed individually for
    the team.

Education

Computer Science

Ravenshaw University
Cuttack, India
06-2010

Skills

  • Customer-centric

  • Skilled in Microsoft Office applications

  • Analytical problem-solving

  • Claims analysis

  • Assistance with underwriting processes

  • Collaborative teamwork

  • Strong attention to detail

  • Effective task management

  • Consistent performance

  • Strong written communication skills

  • Data reporting proficiency

  • Authorization processing expertise

  • Quality assurance

Accomplishments

    Received multiple Best performer award

    Recognized by partners for proactive customer support

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Bengali
Intermediate (B1)
German
Beginner (A1)

Timeline

Loan Authorizer

HDFC Bank
03.2022 - 09.2022

Data Operation Specialist

AXA Business Services Private
01.2014 - 01.2020

Computer Science

Ravenshaw University

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Tapaswini Ray