Tapaswini Ray
Bengaluru,KA
Summary
Results-driven insurance professional with a proven track record in insurance operations, specializing in claims management, policy administration, and process enhancement. Adept at fostering collaboration, ensuring seamless teamwork, and adapting to evolving requirements. Proactive and goal-oriented, recognized for reliability, adaptability, and swift learning. Committed to leveraging expertise and time management skills to drive team success and contribute to organizational growth
Overview
9
9
years of professional experience
Work History
Loan Authorizer
HDFC Bank
03.2022 - 09.2022
- Reviewing loan applications, verifying customer details, and ensuring compliance with bank policies.
- Evaluating the borrower's financial standing and repayment capability.
- Authorizing loan amounts based on valuation and ensuring timely disbursal.
- Ensuring all regulatory guidelines are met and maintaining proper records.
- Guiding customers through the loan process and addressing queries.
Data Operation Specialist
AXA Business Services Private
01.2014 - 01.2020
- Provided excellent service in the Insurance back office support
- Identified customer requirements and complaints to assist them effectively.
- Ensured prompt follow up actions on all enquires and issues.
- Resolved problems proactively to ensure timely delivery of service.
- Performed Quality checks for the team and shared feedback with the servicers.
- Planned and manage the team in absence of team leader in terms of Work queue, Queries, team meetings etc.
- Helped in preparing compliance related documents and maintain the same.
- Helped the team in generating process improvement ideas & contributed individually for
the team.
Education
Computer Science
Ravenshaw University
Cuttack, India06-2010
Skills
- Customer-centric
- Skilled in Microsoft Office applications
- Analytical problem-solving
- Claims analysis
- Assistance with underwriting processes
- Collaborative teamwork
- Strong attention to detail
- Effective task management
- Consistent performance
- Strong written communication skills
- Data reporting proficiency
- Authorization processing expertise
- Quality assurance
Accomplishments
Received multiple Best performer award
Recognized by partners for proactive customer support
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Bengali
Intermediate (B1)
German
Beginner (A1)
Timeline
Loan Authorizer
HDFC Bank
03.2022 - 09.2022
Data Operation Specialist
AXA Business Services Private
01.2014 - 01.2020
Computer Science
Ravenshaw University
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