Tapasya Dalvi
Gwalior
Summary
Highly motivated and result-oriented professional with strong expertise in organizational efficiency, communication, and problem-solving. Proven ability to work collaboratively in fast-paced environments while delivering high-quality outcomes. Adept at managing multiple tasks, meeting deadlines, and contributing to team success. Committed to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Research Analyst
Writing Vision
gwalior
02.2025 - Current
- Conducted comprehensive literature reviews on industry-related topics.
- Prepared detailed reports summarizing research findings and recommendations.
- Assisted in the development of survey instruments for data collection.
- Analyzed complex datasets utilizing advanced analytics techniques.
- Prepared detailed reports summarizing research methodologies and results for stakeholders.
Customer Care Representative
Itokri.com
gwalior
01.2024 - 01.2025
- Assisted customers with product inquiries and order tracking.
- Processed customer returns and exchanges efficiently.
- Resolved customer complaints through effective communication strategies.
- Maintained detailed records of customer interactions and feedback.
- Collaborated with team members to improve service processes.
- Educated customers about Itokri.com's products and services.
- Handled online chat support for immediate customer assistance.
Education
High School Diploma -
Govt. Padmaraje Girls Higher Secondary School
Kampoo, Lashkar Gwalior04-2023
BBA - Financial Management
Kamlaraja Girls Government College
Kampoo, Lashkar Gwalior (M.P)04-2024
Skills
- Data analysis
- Financial reporting
- Research methodology
- Survey instrument design
- Customer service
- Effective communication
- Tally Prime GST
- MS office (MS word, MS PowerPoint, MS excel)
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Research Analyst
Writing Vision
02.2025 - Current
Customer Care Representative
Itokri.com
01.2024 - 01.2025
High School Diploma -
Govt. Padmaraje Girls Higher Secondary School
BBA - Financial Management
Kamlaraja Girls Government College