TAPASYA NARVEKAR
Dombivli East
Summary
Dynamic Total Rewards Associate with a proven track record at Accenture Services Pvt Ltd, excelling in payroll administration and client communication. Recognized for enhancing process efficiency and achieving targets through effective benefits management and customer service. Proficient in SAP and skilled in fostering strong client relationships, driving impactful results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Total Rewards Associate
Accenture Services Pvt Ltd
Mumbai
01.2018 - Current
- Managed query resolution for benefits across 44 EMEA countries.
- Coordinated with clients on workflow and service requests via various platforms.
- Conducted research for exceptional scenarios, providing updates to onshore teams bi-weekly.
- Prepared error trending reports and developed actionable plans for improvement.
- Assisted in US payroll processes, connecting with clients through multiple channels.
- Calculated and processed payroll for federal and state taxes and employee deductions.
- Created funding packages for finance based on processed payroll data.
- Maintained accurate records by updating job titles, processing new hires, and terminations.
- Reviewed time cards for accuracy prior to entering into the payroll system.
- Provided customer service support for employee inquiries regarding benefits, payroll deductions, and other related issues.
Customer Service Associate
Transcontinental Pvt Ltd
Mumbai
11.2016 - 12.2017
- Worked in Adhiraj Builders & Developers process
- Provided comprehensive product information to customers and distributors.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Resolved customer inquiries in a timely manner.
- Resolved online inquiries and processed complaints in RCRM, generating complaint numbers for post-sales follow-up.
- Achieved monthly targets while maintaining an organized client database.
- Assisted walk-in clients by identifying optimal options based on requirements.
- Conducted documentation and reporting to ensure accurate data management.
- Executed data entry tasks with precision and attention to deadlines.
- Demonstrated problem-solving skills under pressure to enhance customer service.
- Facilitated training and development sessions to strengthen people skills.
Advanced Team Member
Aon Hewitt
Mumbai
07.2010 - 01.2016
- Managed employee life cycle for US WFA Process, addressing queries affecting pay cycles.
- Reviewed project deliverables before submission for accuracy and completeness.
- Collaborated with stakeholders across multiple business units to ensure alignment on objectives.
- Achieved promotion to Team Member Advance in PepsiCo Payroll Accounting.
- Processed deductions including tax reconciliations and daily operations like Incoming Checks.
- Resolved new-hire queries, managed escalations, and communicated process updates effectively.
- Provided constructive feedback on New Hire training and assessments to enhance performance.
- Oversaw Queue Management, Auditing, Cross Training, and regular interactions with onshore counterparts.
- Received Winning Edge award for outstanding performance and contributions.
- Demonstrated proficiency in SAP 7.1 and Siebel.
Senior Customer Service Associate
IDBI Intech Ltd
Mumbai
12.2008 - 07.2010
- Owned subsidiary of IDBI Bank Ltd., a leading new generation commercial bank in India.
- Identified opportunities for process improvements within the customer service department.
- Reviewed daily activity logs detailing interactions between staff members and customers.
- Identified potential areas of improvement within customer service operations and communicated recommendations to management team.
- Established IDBI Intech Ltd. to capitalize on IT service opportunities in BFSI sector.
- Conducted outbound calls to IDBI Bank customers for cross-selling and up-selling retail products.
- Updated customer mobile numbers in database to enhance communication effectiveness.
Education
B.Com Graduate - Accounting and Finance
Konkan Gyanpeeth College, Mumbai University
Mumbai03.2007
HSC - Accounting
Native Institute High School & Jr College
Mumbai03.2004
SSC -
Native Institute High School
Uran Navi Mumbai03.2002
Skills
- Darwin
- Popsconnect
- Payroll administration
- Benefits management
- Client communication
- Siebel and Service Connect
- Workday tool
- Benefits coordination
- Customer service
- Client relationship management
- SAP
Timeline
Total Rewards Associate
Accenture Services Pvt Ltd
01.2018 - Current
Customer Service Associate
Transcontinental Pvt Ltd
11.2016 - 12.2017
Advanced Team Member
Aon Hewitt
07.2010 - 01.2016
Senior Customer Service Associate
IDBI Intech Ltd
12.2008 - 07.2010
B.Com Graduate - Accounting and Finance
Konkan Gyanpeeth College, Mumbai University
HSC - Accounting
Native Institute High School & Jr College
SSC -
Native Institute High School
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