TAPESH KUMAR
Nainital,UT
Summary
Experienced with leading operational processes to improve efficiency and productivity. Utilizes strategic planning and effective team management to meet organizational goals. Track record of implementing innovative solutions and fostering collaborative work environment.
Overview
2
2
Languages
11
11
years of professional experience
Work History
OPERATIONAL MANAGER
DEEPAK & COMPANY
03.2022 - Current
- Ensured operations conducted appropriately and cost-effectively.
- Implemented process improvements to enhance productivity and reduce operational costs.
- Coordinated staff schedules, ensuring adequate coverage for peak operational hours.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Developed relationships with vendors to negotiate better pricing and enhance service levels.
RESORTS MANAGER
ALHITO RESORTS, UTTARAKHAND
03.2021 - 11.2021
- Addressed guest complaints, oversaw full resort operations, organized staff schedules, assessed inventory and stock needs, played a key role in menu development, and established monthly and daily budgets. Led staff briefings.
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Developed and implemented operational strategies to enhance efficiency and optimize resource allocation.
- Trained and mentored staff, fostering a collaborative environment focused on professional growth.
F&B Supervisor
LAKE INN Hotel, BHIMTAL, (UTTARAKHAND)
01.2019 - 03.2020
- Noted hotel closures due to COVID-19 pandemic restrictions in March.
- Shifted focus from task management to providing psychosocial support, fostering a safe environment and addressing employee burnout.
- Implemented inventory management systems, optimizing stock levels and minimizing waste across service areas.
F&B Captain
BLUE ARTHOS RESORTS (BHIMTAL)
04.2017 - 11.2018
- Ensure consistent high-level service and customer satisfaction
- Coordinated staff schedules and managed operational logistics to ensure seamless service delivery
- Liaise between the kitchen and service areas to ensure smooth operations
- Resolved guest complaints and concerns promptly to enhance customer satisfaction
- Train new employees and conduct regular staff meetings
- Trained new employees and led regular staff meetings to improve team communication and performance
BANQUET WAITER
FORTUNE HOTEL, (JAIPUR)
05.2015 - 02.2017
- Ensured proper dining experience by delivering items, fulfilling customer needs, replenishing utensils, and refilling glasses to enhance guest satisfaction.
- Delivered exceptional service during large-scale banquets, ensuring guest satisfaction and seamless event execution.
- Coordinated with kitchen staff to ensure timely delivery of food and beverage orders during events.
- Trained new waitstaff on proper service techniques and company standards for banquet operations.
Education
Diploma - Diploma in Hotel Management
Maharaja Agrasen Himalayan Garwal University
Pauri, India 04.2001 -
B.COM - Commerce
M.B.P.G
Haldwani, India07-2012
10+2 -
C.B.S.E BOARD
Queens Public School05-2009
Skills
Customer service
Operations management
Data management
Employee motivation
Inventory management
Decision-making
Team leadership
Interests
Reading, Cricket, Dancing, Cooking
Timeline
OPERATIONAL MANAGER
DEEPAK & COMPANY
03.2022 - Current
RESORTS MANAGER
ALHITO RESORTS, UTTARAKHAND
03.2021 - 11.2021
F&B Supervisor
LAKE INN Hotel, BHIMTAL, (UTTARAKHAND)
01.2019 - 03.2020
F&B Captain
BLUE ARTHOS RESORTS (BHIMTAL)
04.2017 - 11.2018
BANQUET WAITER
FORTUNE HOTEL, (JAIPUR)
05.2015 - 02.2017
Diploma - Diploma in Hotel Management
Maharaja Agrasen Himalayan Garwal University
04.2001 -
B.COM - Commerce
M.B.P.G
10+2 -
C.B.S.E BOARD
PERSONAL DETAILS
Date of Birth 18th Dec 1987 Contact address Major diwan ram, jawahar jyoti Damuwadhunga malla plot uttarakhand Nationality India Marital Status Single Sex Male I hereby declare that all the information given above is true to the best of my knowledge. (TAPESH KUMAR)
Additional Information
I am a reliable and motivated professional with strong leadership and customer service skills. I speak English and Hindi, adapt quickly to new environments, and enjoy helping teams deliver excellent guest experiences. I am committed to continuous learning and maintaining high service standards.