Tapish Yadav
Gurgaon
Summary
Dynamic Customer Service Representative with Concentrix, adept at fostering strong client relationships and delivering exceptional support. Skilled in technical troubleshooting and effective communication strategies, I excelled in resolving complex issues, enhancing customer satisfaction, and driving engagement. My commitment to professionalism and problem-solving has consistently led to successful outcomes in challenging situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
Gurgaon
08.2023 - 05.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Skills
- Customer relationship management
- Technical support
- Client engagement
- Communication strategies
- MS word, excel, and outlook
Timeline
Customer Service Representative
Concentrix
08.2023 - 05.2025
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