Tapti Jain
Associate Manager, Sales
Varanasi
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Associate Manager
Unacademy
Bangalore
02.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored and supported 10+ Renewal-Sales department employees to create strong workplace culture.
- Developed strategy to increase sales and drive profits.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Schedule sales activity - Ensure customer service satisfaction and good client relationships
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reviewed sales and gross profit report to assess company efficiency.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Senior Business Development Executive
BDE
Bangalore
09.2020 - 01.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Created strategic and tactical sales initiatives on individual level for forward planning to meet key objectives.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Delivered targets month-on-month with 100%+ achievement in 2020-2021 & 120% achievement in 2021-2022
- Assessed the demand of the customer and as per the need suggested offers and services.
Business Development Manager
GuestHouser Pvt
New Delhi
11.2018 - 12.2019
- Help companies book vacation homes and close deals over phone, face to face meetings and email
- Drive booking and revenue numbers higher by creating innovative travel solutions that address client needs
- Handle escalations in a calm manner and give quick resolutions
- Go the extra mile to meet or exceed sales targets andfacilitate future sales
- Answer questions about the service or the company to the hosts and the customers
- Ask questions to understand customer requirements and close sales
- Provide problem resolutions to customer queries over the phone, email, and chat platforms
Business Development Manager
Elite Education
New Delhi
01.2018 - 10.2018
- Career Counseling for Working Professionals, Business men and other executives seeking high rise in their career
- Promoting Company's products through various marketing channels, both online and offline
- As a Team delivered 20% growth in sales with personal contribution of 10% where target was 100% achieved
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Kept meticulous client notes and updated account information in company databases.
- Worked with existing customers to increase purchases of products and services.
- Created reports and presentations detailing business development activities.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Business Development Executive
Jaro Education
Mumbai
04.2017 - 10.2017
- Achieving enrolment targets (End to End Sales)
- Lead generations through cold calling
- Outdoor Meetings and Counselling of prospective candidates (mostly working executives in various industries.)
- Communicated directly with customers and partners to build strong business networks and relationships.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Built diverse sales pipeline to exceed quota targets.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Surpassed sales targets 100% consistently and maintained solid Top 10 rankings.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Education
PGDM - Marketing And Media
New Delhi Institute of Management
New Delhi 04.2015 - 04.2017
Bachelor - Social Sciences
Banaras Hindu University
Varanasi 04.2011 - 04.2014
Skills
Sales processes
Business development and planning
Product and service sales
Strategic planning
Verbal and written communication
Relationship building
Analytical problem solver
Solution selling
Sales Reporting
Additional Information
- Extra Curricular Activities: , Secured first position in R.J.Hunt in NDIM Spandan, 2016
- Participated in Dramatics & Dance in Carpediem, 2016-IIM Calcutta Annual College Fest
- Runner up in Intra-School Basketball competition in 2011 Secured Runner up position in Volleyball school competition in 2009
Timeline
Associate Manager
Unacademy
02.2022 - Current
Senior Business Development Executive
BDE
09.2020 - 01.2022
Business Development Manager
GuestHouser Pvt
11.2018 - 12.2019
Business Development Manager
Elite Education
01.2018 - 10.2018
Business Development Executive
Jaro Education
04.2017 - 10.2017
PGDM - Marketing And Media
New Delhi Institute of Management
04.2015 - 04.2017
Bachelor - Social Sciences
Banaras Hindu University
04.2011 - 04.2014