Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tara ARNOLD

Fort Wayne

Summary

Dynamic customer service leader with a proven track record at Arrow Fence, enhancing customer satisfaction through effective issue resolution and training initiatives. Skilled in quality control and leadership, I developed training programs that accelerated onboarding and improved team performance, while optimizing workflows with new technologies.

Overview

10
10
years of professional experience

Work History

Customer Service Lead

Arrow Fence
02.2023 - Current
  • Resolved complex customer service issues by applying company processes and policies.
  • Increased customer satisfaction through timely solutions and effective issue resolution.
  • Trained and mentored new team members to enhance performance and expertise.
  • Managed escalated customer complaints, ensuring prompt resolutions and necessary follow-ups.

Customer Service Specialist Manager

Filter Services of Fort Wayne
05.2021 - 02.2023
  • Established performance metrics to evaluate team effectiveness and pinpoint improvement opportunities.
  • Created robust training programs for new hires, resulting in quicker onboarding and increased productivity.
  • Secured advantageous terms with vendors for customer service-related products and services.
  • Adopted new technologies that optimized workflows and elevated overall efficiency levels.

Training Supervisor

Imagine Beauty
04.2015 - 04.2021
  • Established culture of continuous learning through regular feedback loops and performance evaluations.
  • Mentored new hires during onboarding, enhancing integration into company culture.
  • Developed engaging training content tailored to diverse learning styles, boosting knowledge acquisition.
  • Recommended process improvements and phased out ineffective methods to optimize operations.

Education

degree - Human services, Business management

Ivy Tech Community College
01.2017

High School Diploma -

Carroll High School
Fort Wayne
06.1999

Skills

  • QuickBooks expertise
  • Leadership skills
  • Excel proficiency
  • Payroll management
  • Quality control
  • Standard operating procedures knowledge
  • Accounting and invoicing

Accomplishments

Top sales for 9 months in a row

I have taken 2 Quickbooks courses to better excel at my position

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Customer Service Lead

Arrow Fence
02.2023 - Current

Customer Service Specialist Manager

Filter Services of Fort Wayne
05.2021 - 02.2023

Training Supervisor

Imagine Beauty
04.2015 - 04.2021

degree - Human services, Business management

Ivy Tech Community College

High School Diploma -

Carroll High School

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Tara ARNOLD