Tara Englert
Wadesville
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Patient Account Representative I
Healthcare Resource Solution
07.2017 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
Customer Service Representative
Evansville Superbike Shop
07.2014 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Call Center Representative
AT&T Mobility Call Center
10.2007 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
- Achieved personal performance goals through effective call management, prioritization, and time management.
Education
High School Diploma -
Mount Vernon Senior High School
Mount Vernon, Indiana05-2004
Skills
- Follow-up skills
- Data entry proficiency
- Team collaboration
- Administrative support
- Bookkeeping
- Report generation
Timeline
Patient Account Representative I
Healthcare Resource Solution
07.2017 - Current
Customer Service Representative
Evansville Superbike Shop
07.2014 - 07.2017
Customer Service Call Center Representative
AT&T Mobility Call Center
10.2007 - 07.2014
High School Diploma -
Mount Vernon Senior High School
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