Hi, I’m
Parul
Front Desk Executive
Haldwani
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
years of professional experience
2
Languages
Work History
Ignite Solutions Group
Admissions Counselor
01.2026 - 03.2026
Job overview
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
- Improved application completion rates by providing personalized guidance and support to applicants.
Asset Financial Consultants Pvt. Ltd.
Business Development Executive /SAP CRM Consultant
03.2024 - 01.2025
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Conducted cold calling and lead generation activities to identify potential customers.
- Promoted and sold loan products based on customer financial requirements.
- Explained loan terms, ROI, repayment plans, and documentation processes clearly to clients.
- Conducted market research to identify target customers and business opportunities.
- Achieved sales targets and contributed to organizational revenue growth
Bajaj Allianz
Insurance Executive
06.2023 - 07.2023
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Kia Motors
Sales CRM
05.2021 - 05.2022
Job overview
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Assisted customers with opening accounts and signing up for new services.
Mas call net
Customer care representative
03.2021 - 10.2021
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Global Business School & Research CentreTathawade, Pune
MBA from Finance And Marketing Management
01-2024
University Overview
- Board/University: Dr. D.Y. Patil Vidyapeeth Pune
- GPA: 70
M.B.P.G. collegeHaldwani
B.com
01-2021
University Overview
- Board/University: M.b.p.g college kumaun University
- GPA: 62
G.G.I.C Dhaulakhera
HSC
01-2017
University Overview
- Board/University: Uttarakhand Board
- GPA: 53.5
G.G.I.C Dhaulakhera
SSC
01-2015
University Overview
- Board/University: Uttarakhand Board
- GPA: 63
Skills
Customer service
Client relations
Account management
Customer follow-up
Leads prospecting
CRM software
Upselling
Operations management
Excellent communication
Customer engagement
Teamwork and collaboration
Email Handling
Accomplishments
- 2nd position in Sports competition.
- 1st Position at a state level drawing competition.
- Team leader of my batch project in High school.
- Participated in speech Competition at a State.
EXTRA CURRICULAR ACHIEVEMENTS/ACTIVITIES
Certifications in Edx introduction to corporate finance. Certifications In Edx Exercise leadership: Foundation Principal Certifications in Edx introduction to corporate finance. Certifications In Edx Exercise leadership: Foundation Principal
Timeline
Admissions Counselor
Ignite Solutions Group
01.2026 - 03.2026
Business Development Executive /SAP CRM Consultant
Asset Financial Consultants Pvt. Ltd.
03.2024 - 01.2025
Insurance Executive
Bajaj Allianz
06.2023 - 07.2023
Sales CRM
Kia Motors
05.2021 - 05.2022
Customer care representative
Mas call net
03.2021 - 10.2021
M.B.P.G. college
B.com
G.G.I.C Dhaulakhera
HSC
G.G.I.C Dhaulakhera
SSC
Global Business School & Research Centre
MBA from Finance And Marketing Management