Summary
Overview
Work History
Education
Skills
Timeline
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Tara Chand Thakur

Tara Chand Thakur

Bengaluru,KA

Summary

Dynamic customer success leader with a proven track record at Ubona Technologies, driving revenue growth through strategic upselling and exceptional client engagement. Expert in Contact centre solutions, CRM and project management, I enhance user experiences and foster long-term relationships, ensuring seamless onboarding and satisfaction. Passionate about leveraging GenAI solutions to innovate and elevate service delivery.

Overview

16
16
years of professional experience

Work History

Principal- Customer Success | Business Development

Ubona Technologies PVT LTD.
07.2014 - Current
  • Handling major clients from BFSI, Securities & MF, NBFC sector and providing next gen solutions for last mile communication.
  • Inside sales expert: Helped company to enhance the revenue targeting the existing customers, connecting with different verticals, understanding their pain points and requirements and pitching the solution accordingly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
  • Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
  • Implemented targeted upselling strategies, resulting in increased revenue from existing customers.
  • Played a pivotal role in user adoption efforts by conducting thorough product demonstrations tailored to individual needs and preferences.
  • Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
  • Streamlined customer onboarding processes for improved efficiency and faster service delivery.
  • Optimized customer success workflows by identifying bottlenecks and implementing process improvements accordingly.
  • Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
  • Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Handled VAS portfolio for TATA corporate, Aircel Corporate and Airtel, Vodafone north zone.

Regional Manager

Tech Mahindra
01.2013 - 06.2014
  • Handled the VAS portfolio for company to all major telcos circles in South region for jobs on phone service.
  • Connected millions of job seeker and job providor on a common platform for white collar jobs.
  • Innovation in the current platform and strategy in order to business enhancement and betterment of user experience.
  • Developed and executed successful business plans that resulted in improvement and profitability within the region.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Boosted regional revenue by implementing targeted marketing strategies and fostering strong client relationships.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Key Account Manager - VAS

Altruist Technologies PVT LTD
02.2009 - 12.2012
  • Worked on IVR based product as a part of VAS services. Handled PAN India for uninor operator.
  • Worked as a Lead-operation and handling all communication activities like SMS, OBD's for TATA, Uninor, Aircel telcos.
  • Day to day interaction with client for new product as well as innovation in existing product creating ideas for business development.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Initiated cross-selling and upselling strategies to maximize account revenue potential.

Education

MBA - Marketing And IT

Karnataka Open University
Bengaluru, India
08-2016

Bachelor of Arts - Arts & History

Himachal Pradesh University
Shimla, India
03-2005

Skills

  • Customer success
  • Client onboarding
  • Customer engagement
  • Business development
  • Inside sales
  • GenAI solutions
  • BOT and Automation
  • Call center solution experts
  • Customer relationship management (CRM)
  • Product knowledge
  • Project management
  • Account management

Timeline

Principal- Customer Success | Business Development

Ubona Technologies PVT LTD.
07.2014 - Current

Regional Manager

Tech Mahindra
01.2013 - 06.2014

Key Account Manager - VAS

Altruist Technologies PVT LTD
02.2009 - 12.2012

MBA - Marketing And IT

Karnataka Open University

Bachelor of Arts - Arts & History

Himachal Pradesh University

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Tara Chand Thakur