TARAK BEHERA
Regional Sales Manager
Cuttack
Summary
Experienced sales manager with 9 years of exceeding sales targets looking for an opportunity to grow and motivate sales staff to accelerate sales revenue across all targets, bringing excellent communication and proven relationship-building skills. Performance-oriented Sales Leader offering exceptional record of achievement over 9-years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
14
14
years of professional experience
Work History
CSR, Customer Support Representative
IBM India Pvt Ltd
Kolkata
02.2008 - 06.2010
- Working for "Bharti Telecom
- Process - Airtel" - Bihar & Jharkhand Process
- 16 Months (1 Year 4 Months) Experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
Sr. CSA, Senior Customer, Support Associate
WIPRO Limited
Kolkata
06.2010 - 08.2011
- Working for "DELL Technologies - U.K Process"
- 14 Months (1 Year 2 Months) Experience.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Processed, scheduled and executed customer orders for new and established customers.
- Responded to customer calls and emails to answer questions about products and services.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Subject Matter Expert
IBM India Pvt Ltd
Kolkata
09.2011 - 06.2013
- Working for "Bharti Telecom Process - Airtel" - Kolkata & Odisha Process.
- Assisted with new hire processing and existing training programs.
- 21 Months (1 Year 9 Months) Experience.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Assembled, installed and tested new equipment and trained users in effective operation.
- Improved user productivity and efficiency through system training and support.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Led team of 200+ members while providing exceptional customer service.
DEPOT EXECUTIVE
VEEKESY PLASTOMERS INDIA PVT LTD
Cuttack
12.2013 - 06.2017
- Joined as a depot executive handling depot operations and having a extra initiative towards sales and collection by having regular follow-up with the dealer's so got promoted to sales executive in the year Feb 2015 but due to continuous performer again after that in the year Apr.2016 got another promotion as senior sales executive
- 42 Months (3 Years 6 Months) Experience.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed sales strategy based on research of consumer buying trends and market conditions.
BDO - (Business Development Officer)
Condor Footwear (India) Limited
Orissa
07.2017 - 03.2018
- Business Development Officer - Working for Odisha Market
- My job responsibilities are as follows
- 1 Finding Competitors Brand New Strategy and their new upcoming models
- 2 Having Secondary sales to Increase primary sales
- 3 Getting New Vendors In The Vacant Areas To Have Full Penetration In The Market
- 4 Forecasting Proper & Correct Market Requirement To The Production Team For Having A Proper & Sufficient Supply On The Currect Time To The Market Demand
- 9 Months Experience.
Area Sales Manager
VEEKESY PLASTOMERS INDIA PVT LTD
CUTTACK
04.2018 - 05.2022
- My Key Result Areas (KRA) are as follows -
- 1 Setting sales targets
- 2 Maximizing sales and collection
- 3 Providing my team with a stimulating and supportive environment
- 4 Maintaining and increasing sales volume of the present dealers
- 5 Driving team performance
- 6 Controlling the Stock Ageing and developing new ideas as per market competition
- 49 Months (4 Years 02 Months) Experience.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Collaborated with clients and distributors to create and promote new products.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Analyzed sales data and kept up to date with market trends.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Expanded market share 100% by increasing sales to retailers and distributors.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Introduced new products to meet customer demand and increase profits.
Regional Sales Manager (EAST)
BOYZONE PLOYMERS INDIA PVT LTD
Cuttack
01.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Integrated advertising and marketing approaches for successful new product line launch.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Finalized sales contracts with high-value customers.
- Managed and motivated sales team to increase revenue 53% .
- Provided support and management to sales team of 6, driving productivity and positive work environment.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
- Boosted customer satisfaction scores by addressing and correcting problems quickly.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Met with each sales representative on monthly basis to answer questions, resolve issues and identify new strategies.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Education
MBA - MARKETING MANAGEMENT
IGNOU (Indira Gandhi National Open University)
06.2017
B.COM (Hons.) - Accountancy Honours
LALBABA COLLEGE
Address: 117, Grand Trunk Road, Post, Belur, Howra07.2010
10 + 2 - Commerce
Shree Maheswari Vidyalaya
Address: 4, Sovaram Bysack Street, Kolkata 700007,07.2007
Class 10 (Matriculation) -
St. Denis Eng. Med. High
Address: 105/15/1, Girish Ghosh Rd, Belur, Liluah,05.2005
Skills
- Microsoft Office 2007 - 10
- Tally ERP-9
- Computer Proficiency
- Communication Skills
- Problem-Solving Abilities
- Taking Care Of EAST INDIA (Bihar; Jharkhand; West Bengal; Odisha; & Chattisgarh)
- My Key Result Areas (KRA) are as follows -
- 1 Create regional sales plans and Quotas in alignment with Business objectives
- 2 Support The team with their day-to-day Forecasting’s and its Achievement’s
- 3 Evaluate Individual performances and Driving them to achieve their Respective goals
- 4 Report on Regional “sales & collection” Results
- 5 Forecast quarterly and Annual “sales V$ collection”
- 6 Identify hiring needs, select and Train new salespeople
- 7 Prepare And review the annual budget for The area of responsibility
- Sales analysis
- Sales and promotions
- Sales team support
- Sales initiatives
- Managerial skills
- Award-winning sales professional
ACHIEVEMENT & AWARDS
- BEST SALES EXECUTIVE for the year 2017.. (Achieving 127% Sales & Collection Target).
- BEST ASM in PAN INDIA for the year 2020.. (Best performer in driving 100% sales).
Additional Information
Social Marketing Organizing Blood Donors For Local Peoples.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Odia
Intermediate (B1)
Timeline
Regional Sales Manager (EAST)
BOYZONE PLOYMERS INDIA PVT LTD
01.2022 - Current
Area Sales Manager
VEEKESY PLASTOMERS INDIA PVT LTD
04.2018 - 05.2022
BDO - (Business Development Officer)
Condor Footwear (India) Limited
07.2017 - 03.2018
DEPOT EXECUTIVE
VEEKESY PLASTOMERS INDIA PVT LTD
12.2013 - 06.2017
Subject Matter Expert
IBM India Pvt Ltd
09.2011 - 06.2013
Sr. CSA, Senior Customer, Support Associate
WIPRO Limited
06.2010 - 08.2011
CSR, Customer Support Representative
IBM India Pvt Ltd
02.2008 - 06.2010
MBA - MARKETING MANAGEMENT
IGNOU (Indira Gandhi National Open University)
B.COM (Hons.) - Accountancy Honours
LALBABA COLLEGE
10 + 2 - Commerce
Shree Maheswari Vidyalaya
Class 10 (Matriculation) -
St. Denis Eng. Med. High
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